219,249+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great experience
Great experience! The service worked exactly as described. My cat became ill and I took him to his vet. I submitted my receipt via the pumpkin website, which was a very easy process. When I didn't hear back in a week I contacted Pumpkin via phone and talked with a very helpful person! She let me know that they were still waiting for a reply from the vet and that she would follow up with them immediately,which she apparently did because I received my re-imbursement shortly after that. I'm very happy that I signed up up for Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Denise Jensen
Poor Customer Service
When you telephone you can never get a rep on the telephone. They made an error on my new puppy's birthdate and is is taking months to correct inasmuch as I am still being charged the monthly invoice and the puppy is still not covered. Very disappointed. The veterinarian records which were sent to Embrace had the correct DOB and as of date still not corrected 08/21/24. I have emailed several times and will only receive a generic response. Finally, after several telephone calls for months I received an email today, 08/21/24. Inasmuch the DOB has not been corrected. Since there is a two month discrepancy I was verbally promised an adjustment on my lowering my monthly premium (puppy 2 months younger then their records) and as of date no response. Not happy with poor customer service. Their response to me was they are unable to locate my account even though I have been paying them for a few months. Where did my payments go? I am being charged in my AMX😱
Insurer: Embrace
By: D L
I’m so glad I chose Embrace for my pet…
I’m so glad I chose Embrace for my pet insurance. Their plans and rates are very reasonable and it’s been very easy and quick to send in a claim. My claim was reviewed and a check was sent to me within about 10 days!!
Insurer: Embrace
By: Patsy Thuet
If only all health insurance was like…
If only all health insurance was like Pet’s Best. The policy and process is easy to understand and transparent. Super happy I found Pets Best!
Insurer: Pets Best
By: Victoria Barboza
Thorough explanation of benefits and…
Thorough explanation of benefits and great communication throughout the process.
Insurer: Fetch
By: customer
Best idea
This insurance policy was a good idea for us. We were not sure if we should get a policy when our dog was younger. But we were hearing about the costs of vet care, especially surgery and decided to get it. Pets Best has been expensive, and goes up as our dog ages. But we kept with it. Unfortunately our dog needed two major operations plus a cardiac work up. If it wasn’t for this insurance I wouldn’t even known how to pay for any of them. So I give it five stars.
Insurer: Pets Best
By: Cecilia
Quick response and fair rates
Quick response and fair rates! Recommend!
Insurer: Spot
By: Cora Chan
Reliable and responsive
We've had insurance with Embrace for all our pets (4 of them) for over 10 years. Embrace has taken care of us very well. Claim process is good, customer service is awesome. Highly recommended.
Insurer: Embrace
By: Shu Cheah