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Pet parents across the U.S. and Canada have left over 222,278 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Embrace for our 13 yr old pup
We starting using Embrace about 2 1/2 years ago and started when our pup was already a senior at 11. While some things are considered pre-existing, like his arthritis issues (he had 2 ACL surgeries prior to insurance) - we have had success in using insurance for other things. As an example, a mass was just found on his spleen (luckily benign!), submitting claims has been very easy for the related ultrasound, surgery, etc. So far we have not had any issues with a claim being denied. I will never be without pet insurance again!
Insurer: Embrace
By: Micheal Brazelton
Claim submission was very…
Claim submission was very straightforward and easy. Thanks for making it that way!
Insurer: Embrace
By: Paul Dupree
Do everything to avoid reimbursing you.
They do everything to avoid reimbursing you anything. All that it is good for is (hopefully) major issues or major accidents, otherwise they deny every claim. They pay for no preventative, no wellness and go WAYY out of their way to classify anything under the sun as a "pre exisiting condition"
Insurer: Embrace
By: Neil Barth
Compassionate Company
Fortunately, my beloved little Yorkie was healthy for most of his life until recently and unexpectedly he became ill with cancer and with a broken heart he was euthanized. It took several days with expensive diagnostic treatment until the diagnosis was made. I submitted the claims and they were paid promptly. But what came as a surprise was the compassion I received from Pet Embrace. 1st in a beautiful email expressing condolence, secondly without prompting they cancelled the insurance and refunded the premium for the month. Third I received in the mail a lovely condolence card that contained wildflower seeds to plant in remembrance of my lost fur baby. This compassion touched my heart.
Insurer: Embrace
By: Julie Eriksson
So far it's been super easy submitting claims!
So far submitting claim has been super easy. Hardest part was choosing diagnosis. Will update after claims are processed.
Insurer: Embrace
By: Lori Sides
preexisting conditions are ridiculous
I insured my 8 week old puppy, but somehow STILL they are claiming everything is pre existing because one time it was mentioned to a vet that she was itching a little bit. Very hard to reach anyone by phone. Lesson learned - even if you insure a puppy before their first vet visit, and wait for the waiting period to close before getting treatment, conditions can still be "pre existing" according to Pets Best.
Insurer: Pets Best
By: anonymous
So easy and great customer service
So easy and great customer service, prompt to reimburse
Insurer: Embrace
By: Erin Birdsall
The process of submitting a claim is so…
The process of submitting a claim is so simple, and the reimbursements are pretty quick
Insurer: Embrace
By: Joan Francis
First time we used our insurance.
First time we used our insurance. Great experience. Our Dog got sick all of the sudden. We had seen 4 different doctors . Hospitalized etc . The claim process was easy and professional ! Warmly recommended..
Insurer: Embrace
By: Gal Motil