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Pet parents across the U.S. and Canada have left over 223,831 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor Billing Practices, Worse Customer Service
Update: Nationwide contacted me and fixed the issue. Kudos to their management team. I had pet insurance policies cancelled due to Nationwide's own poor billing practices and customer service. When I had a card number change result in a declined payment, I updated my payment information. Nationwide did not process the payment on the new card. I received a notice of cancellation; and e-mailed a request that all three pets be made current with the previously updated information. Nationwide only processed the payment for ONE cat, leaving the other two cancelled. When I called, they said there was nothing to be done and they had advised me that I needed to call for the other two when I submitted the email. No response to my e-mail to customer service was sent. It was not in my e-mail inbox OR Nationwide's own online document center. The phone representative just kept repeating that they had sent that reply. I do not like being lied to and will not do business with companies that lie.
Insurer: Nationwide
By: Alex Evans
Very informative and extremely kind and…
Very informative and extremely kind and helpful. Answered all my questions and gave me better insight to benefits of pet insurance as my first needing it.
Insurer: ASPCA
By: Alan Main
Easy of online management of policy
Easy online management of policy. Quick turnaround time when I contacted the company by email due to a payment issues.
Insurer: Sonnet
By: Rowena Kontaratos
Very nice and helpful
Very nice and helpful. So many customer service people make you feel like a burden but not this one. Pleasant experience that gave me the info I needed!
Insurer: Fetch
By: Amanda Fennell
Not difficult to file.
Well, I was concerned about the apparent difficulty of submitting a claim. When I actually tried to file a claim, I discovered it was surprisingly easy.
Insurer: Embrace
By: Morris Mc Kee
This is my first claim but so far the…
This is my first claim but so far the process is great. I hope this continues.
Insurer: Embrace
By: Lori Bird
My dog Shep the "corn dog"
My golden, shep, ate a raw corn on the cob at Thanksgiving; i discovered this after he vomited some pieces 10 days later. He was rushed into surgery where they removed two large pieces of the corn cob which was blocking his intestinal tract from his stomach. All went well and he is fine; I submitted my claim to Pets Plus Us online and received my cheque in less than a week no questions asked. Great service
Insurer: Pets Plus Us
By: Janet
Nothing "Best" about our Customer Experience
Several of our claims went through fine, others not so much. If you don't provide the documentation they require (any piece thereof), they reject the claim with only at best a vague description of what they think want. In our experience Customer Care (email) has been exceptionally slow in responding, ridiculous in some of their communications, and overall just completely unhelpful. All our claims are from the same Vet. All wellness. Nothing weird or unusual, just normal stuff. It's hard to understand. On one claim, the web portal did nothing but generate a cryptic error when we tried to upload additional documentation (a jpg). One day we get an email from Customer Care requiring another piece of documentation and an hour later we get notified the claim's been closed from inactivity????? Sadly truly and shockingly unreal. We obviously do not recommend Pets Best.
Insurer: Pets Best
By: Eugene
Got paid per contract
Got paid per contract, but the requirement of separate invoices for the 3 charges related to one illness episode meant records apparently were sought separately for each invoice by different staff. The first two which were the diagnostic visit charges came quickly, but the most expensive one for the surgery took 3 weeks. The web site didn't have any apparent way to indicate these were secondary billings after the initial insurance their 80%. I inidcated I had all twhe documents in one of the notes sections, but Embrace sought the originals, which was another delay/
Insurer: Embrace
By: David Knopf