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Pet parents across the U.S. and Canada have left over 216,984 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I am always greatly appreciative how…
I am always greatly appreciative how all of my questions, concerns, and claims are satisfied quickly and in great detail of understanding.
Insurer: MetLife
By: KENTON
My biggest complaint is the…
My biggest complaint is the considerable increase in the monthly premium for 4 year-old Riley (from $95.36 to almost $133.00 for an additional cost of $450 for the year). Rather than increase the annual benefit slightly I would have preferred seeing the $250 annual deductible reduced.
Insurer: MetLife
By: Lou Ann Linford Peter Spofford
I had a lot of trouble filing the…
I had a lot of trouble filing the recent claim on line. After several attempts I finally printed and sent through the postal mail. So not very happy with online claim process. However once you received the paper copies you processed in a timely manner and covered the items in the claim. Money has now been direct deposited.
Insurer: Spot
By: Judith Binkley
Piece of Mind Pet Care
Besides being a trusted name in insurance, the platform is seamless to set up an account and log in to submit claims. The policy options are clear to understand and processing is fast and easy with multiple options for reimbursement. I can focus on Romy without stressing about her pet care.
Insurer: MetLife
By: Blanca M.
Fast reimbursement
I follow the guidelines of what needs to be submitted for reimbursement (including the detailed vet bill and S.O.A.P. notes along with any other comments). I sent the documents on a Thursday evening. MetLife sent a message alerting me they received it and it would take up to 5 business days to make a decision. Just 4 business days after, I was notified MetLife would reimburse me 95% for the vet's total billing.
Insurer: MetLife
By: customer
Disgusting unethical company that must be avoided if you love your pets
A horrible, dishonest company that only cares about taking as much money from you as possible. I wish I'd never signed up. First of all, they were recently sold or acquired by Chubb, and since then the customer service and coverage has gone way down and the costs have skyrocketed. They tried to force me to accept a new monthly premium that was more than twice what I was paying before every month for considerably less coverage. Also, no matter your deductible, they apply your *reimbursement percentage* to your net bill. So if your policy is for 90% reimbursement and you pay $500 for your pet's care (all covered procedures/medications under your policy), and your deductible is $250, you're probably thinking they'll reimburse 90% of the rest of your bill, which is $250. Except these greedy hacks actually reduce your entire bill by 90% before applying the deductible, so by their assertion your bill was only $450. Your maximum reimbursement will always be less because of their unfair math. I canceled my policy immediately and went to a competitor. Better coverage and a much lower premium. I really hope this company goes out of business for their predatory approach to pet lovers. I'm sorry for all the good-hearted people who work there but the company's soul is black.
Insurer: Healthy Paws
By: Anna
The premium got very pricey after 2nd…
The premium got very pricey after 2nd yr renewal. It went up over 25/m per dog. In hindsight I can say it was worth it due to having the first claim a few months later. Once I made the claim they missed the diagnostic part of exam and denied it. They corrected it but after making a few calls and having to follow up a few times which was too much work and time spent, they finally corrected it so I very pleased they made it right. Almost all of the reps are helpful and professional. It’s just the constant following up that’s frustrating. Met life kept asking by email for the shipping date of a medication which was sent multiple times and kept emailing me it would be denied if I didn’t submit. So again I had to call two more times to finally get it resolved. I think they should be more proactive getting it rectified quickly. In the end, they reimbursed all of the claim. I’m hoping as time goes on I’ll see improvement in that department.
Insurer: MetLife
By: Dog parent
Super-fast response time!
I was incredibly impressed with how fast the process was handled with my claim. Great experience!
Insurer: MetLife
By: Cheryl
easy claims
the process for sending in a claim is very clear and easy. Refund is paid quickly.
Insurer: Spot
By: Mary Fletcher
Filing claims is quite simple and…
Filing claims is quite simple and reimbursement also gets to be a simple process
Insurer: Spot
By: Maria Ruiz