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Pet parents across the U.S. and Canada have left over 224,911 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Never again
i I just got an email stating I owe 51.49 and they were sending me to collections. This is the first I hear of owing anything to sonnet but I can pay it. Why send an email stating that I'm being sent to collections when I was never made aware of this amount and they wouldn't renew my policy so I had to go somewhere else which is also cheaper. Worst customer service ever and they do not care they just care about the money
Insurer: Sonnet
By: Katia Gagnon
very happy with the quick turn around…
very happy with the quick turn around with my claims
Insurer: Embrace
By: Kelly Pelfrey
WHAT A RELIEF!
Mark, the agent knew his products and services. Explained it well so I could understand it. VERY patient and personable.
Insurer: Sonnet
By: JM
NO PAYMENTS ..I SUBMITTE MANY CLAIMS, ALL REJECTE
I AM SORRY I PAI 6 MONTHS OF PREMIUMS & NOTHING PAI TO ME! SAVE YOUR MONEY OR GET ANOTHER COMPANY! PROMISES FOR CLAIM FORMS GAVE NOTHING !
Insurer: Spot
By: karen
Contacts
The contacts knew their information and were friendly and very professional. Great company to deal with. Keeps their word.
Insurer: Pumpkin
By: Sheila Housley
Easy claims process & great service
Our cat developed cancer and Embrace covered us fully every step of the way, with no pushback, no claims denied and no hassle. Claims have all been processed quickly and in full, sometimes the same day or next day. We have been very happy with Embrace.
Insurer: Embrace
By: Jim Hohl
Fantastic and helpful Melissa was !
Fantastic and helpful Melissa was !
Insurer: Sonnet
By: Tadeush HOLLAND
They don't cover anything
They don't cover anything. If you want coverage for anything that you would actually need insurance for, you have to get it as an add on. Definitely a huge waste of money. Switching over to Banfield asap.
Insurer: ASPCA
By: Sajjad Ali
Absolutely THE worst
Absolutely THE worst. We have been loyal customers for over 9 years. I have paid over $6000 in premiums. Never missed a payment. Always on time. Even after our monthly payments have tripled, I stayed. I have gotten ONE claim back for $46. That is it. When I signed up in 2015, they had a program where your deductible decreased if you didn't have any claims. Mine was down to $100. They have now decided to just get rid of that. NO notice. No email. No letter. No common courtesy. Nothing. There was no compensation. No trade off benefit. Just a "oh well" from them. We stayed and paid the increased premiums because of this benefit and they stripped us of it for no reason and no notice. Absolutely horrible company.
Insurer: Embrace
By: Julie Reiz