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I recently got meltife pet insurance…
I recently got meltife pet insurance for one of my dogs. After reading the policy in full and seeing clearly that injuries were covered on day one of policy, I decided that this is the insurance I would choose. Shortly after my policy started, my dogs leg was stepped on by another dog causing her to favor her left leg. I submitted a claim which was denied. I appealed the claim and submitted amended chart notes that gave proof of the diagnosis and the cause of injury. The appeal was again denied. I decided to send all documents and went section by section to provide as much evidence to show that this was an injury. Metlife denied my appeal stating that the strained ligament and bone chip were caused by a predisposed condition. My dog has never been diagnosed with any previous conditions, let alone a musculoskeletal condition. Metlife is therefore claiming that my dog was diagnosed with an illness that is nowhere on her medical record and deeming her injury as an illness. This is falsified assumptions and is being decided by a claims adjustor who has no apparent knowledge of the difference between injury and illness. This insurance company is not looking out for it's customers and refuses to look further into the claim.
Insurer: MetLife
By: JOCELYN STANLEY
Incredible kindness and empathy
We put our beagle boy, Gilbert, to rest two weeks ago after 18 months of battling kidney disease. ASPCA was nothing short of superb throughout the whole process. Handled every claim, closed the account without our having to do a thing, even sent a lovely voice mail and email expressing their sympathies. Can't say enough about them. If we get another fur baby, ASPCA will be the first call. Thank you to the entire ASPCA insurance team.
Insurer: ASPCA
By: Michael S
Melody was amazing and beyond helpful!
Melody was amazing and beyond helpful!
Insurer: Nationwide
By: Rebecca
Ease in submitting my claim and rapid…
Ease in submitting my claim and rapid response from you. I’m looking forward to the reimbursement in a few days
Insurer: Spot
By: Janice Navarro
Easy to understand and from all I read…
Easy to understand and from all I read they seemto be very fair in their coverage and their charges.
Insurer: Pumpkin
By: Linda Decker
Claim submission.
I needed to submit a claim, and the customer service representative was very helpful in getting my claims submitted.
Insurer: Fetch
By: customer Derenda Underwood
They send you in circles for claims
I was honestly surprised to see so many positive reviews. I’ve had a Fetch policy for nearly two years—basically since I brought my puppy home. Recently, I needed to submit my first claim, and the experience has been extremely frustrating. Initially, they requested documentation from my vet, which is completely reasonable. However, they repeatedly asked for the same documents multiple times, even after both my vet and I had already submitted them. There’s no direct phone support, so the only way to get help was through a contact form. After escalating the issue, they then said they needed records from a previous vet—information they already had on file—but I sent it again anyway. Two weeks later, they requested even more paperwork—this time from the original treating vet from when my dog was born, before I was even the owner. The claim itself was for an infection following a specific incident, so it’s unclear how these additional records were relevant. The whole process felt like I was being sent in circles, with repeated requests for more documentation that didn’t seem necessary. When I finally called to cancel my policy, I was told they would note on my file that no further information was needed and that the claim could now be processed. That was incredibly frustrating to hear at that stage. Unfortunately, by then, my trust in the company had already been lost.
Insurer: Fetch Canada
By: Michael Rhodes
Very knowledgeable.
Excellent customer service!
Insurer: MetLife
By: Lisa Perry
The application was quite easy to…
The application was quite easy to complete
Insurer: Nationwide
By: Larry Hillard