219,420+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,420 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Waste of Money
Our first time we submitted a claim, the procedure should have been covered but we didn’t get any return due to a deductible. That was a let down, but we shrugged it off. The second claim we submitted, the deductible also ate into it and three of the line items weren’t covered. After dishing out over $200 for this one visit, it felt pretty crappy to only get $50 back from Pets Best. Additionally, it took them over a month to pay out. We submitted our claim on 8/9 and then they changed our claim date to 8/12 and it was stuck in the review process until yesterday. “Follow-up” was three boiler plate emails saying “Sorry for the delay” with no real reason for the delay. We didn’t re-up on our plan and feel like Pet’s Best made out with our $ after paying close to $400 for a premium. Will avoid forever.
Insurer: Pets Best
By: Joanna
Wait time on the phone before someone pick up
Wait time on the phone before someone pick up is out of proportion
Insurer: Embrace
By: Victor Francis
Thank You Embrace!
Embrace has processed my claims efficiently which is a relief as I am dealing with an aggressive cancer in my beautiful Bernese Mountain Dog Beau. I have used Embrace for my last three dogs and I am grateful to have their service and support during heart wrenching health issues and times with my beloved dogs. I highly recommend Embrace to my friends and family. Thank you Embrace for making a very heartbreaking and stressful time, more bearable.
Insurer: Embrace
By: Kimberly Stockwell
Fast and easy
Claims are easy and fast and we've had multiple. Nothing but excellent support so far
Insurer: Spot
By: James M
I like Sonnet initially but....
I am writing to express my concerns and seek assistance regarding the recent pending cancellation of my auto insurance policy due to non-payment, which was a result of several misunderstandings. I acknowledge that I missed two payments. However, this was due to a misunderstanding on my part. I promptly made each payment as soon as I realized the oversight. Unfortunately, I did not receive any warning or reminder indicating that another missed payment would result in the cancellation of my policy. Instead, I received an email stating that my next due payment date had been adjusted and carried forward to the subsequent due dates, which led me to believe that I was given additional time to settle the bills. The due date mentioned was August 30. On August 29, I logged into my account intending to pay the combined bill, only to be surprised by a notification indicating that my insurance was scheduled for cancellation on September 20, with no option available to make the payment. After contacting a customer service agent, I was informed that reinstating my insurance was not possible, which was extremely disheartening. Today, I received three registered letters from my condo security, which included notices regarding my missed payments and another cancellation notice. This has been a frustrating situation for me, as the lack of communication and subsequent misunderstandings have led to this point. I am earnestly requesting a reconsideration for my insurance to be reinstated. I am willing to make any necessary payments immediately. I truly value the service Sonnet Auto Insurance provides and hope to resolve this issue amicably. my policy#502035048 Thank you for your attention and consideration.
Insurer: Sonnet
By: customer
Compassionate Care, Reliable Coverage
We've been incredibly grateful for our pet insurance. The team has consistently demonstrated exceptional support during emergencies, making a stressful situation much easier to navigate. Their prompt responses and understanding approach have been invaluable to us and our beloved pets. We highly recommend this insurance for anyone seeking reliable and compassionate care for their furry family member.
Insurer: Embrace
By: kali frances lampe
Immediate Attention to Clais
When I have filed claims, they act on them immediately.
Insurer: ASPCA
By: Cathy
Overpriced, Underserving, and Difficult to Manage
This pet insurance is not a good value for the money and the relevant terms and conditions are not readily available for the average consumer. There are significant limitations on the procedures covered and the deadlines to submit claims that one cannot identify without closely reviewing the contract. I submitted a single claim as a policy-holder and it was denied (preexisting condition). That didn't stop Embrace from unilaterally raising my monthly premium over 150% percent from my starting coverage. Embrace also applies a seemingly arbitrary geographical analysis to justify the cost of raising/fluctuating premiums. The only reason I didn't cancel sooner was because I wasn't able to actually "manage" (cancel) my policy through the online portal. I spent thousands of dollars on this invisible product and regret that I didn't spend that money directly on additional veterinary services.
Insurer: Embrace
By: Mark Alanson
Beware - bad experience
I have to say that I first called them to give them feedback before writing this and there was no way they could share that with the right dept and they actually didn't seem to give a S*j@&!!! I had their insurance for almost 12 years for my elderly dog and when I called to cancel as she had passed away the way in which the call, the transferred call and ultimately my experience made me want to slam them in public! I'm not doing that but if you are looking for pet insurance I would avoid Embrace! The customer service team is desegregated so someone in sales can't help you and they pass ya around from one department to another with cold transfers which means you spend a lot of time repeating yourself. When my dog started with the policy it was reasonably priced and my the time she was 14 it was over $ 400 a month!! This is NOT the loving caring company they pretend to be and when compared to other companies like Chewy who I paid far less over the years their end of policy due to a pet dying was HORRIBLE! Just consider other companies - I strongly do NOT advocate for Embrace Pet Insurance!!!!
Insurer: Embrace
By: Monica Eager