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TERRIBLE COMPANY
TERRIBLE COMPANY. This company is incompetent. They won't approve anything and are terrible. Your denied claims DO NOT go towards your deductible. Something I wish they would have disclosed in the policy when signing up. My pet had a cough due to something completely different than what he is dealing with now, and they won't approve his claims of over $1500 because they think it's pre-existing. I even had my Vet write a letter claiming it was not pre-existing. Still won't approve. I then used their Rx platform to order my dogs antibiotics, I paid for next day shipping. Well it's been 6 days and my pets meds are still not here. When I asked about it, they said someone used a USPS label instead of the FedEx label they were supposed to use that I paid for. The rep said that it would be delivered today, but now it's saying tomorrow. What the heck. I HATE THIS COMPANY. I have never used such a sad excuse for a pet insurance company till Fetch. My pet is battling pneumonia and a collapsed lung and has been without his antibiotics for an ENTIRE WEEK. While the reps are competent and accommodating, the company they work for is such a scam. I am spreading this far and wide and plan to take this to social media to spread the word even further not to use this company.
Insurer: Fetch
By: Alexandria/Nick Whitson
My experience with Megan was first…
My experience with Megan was first rate. She was outstanding to deal with. She went over past claims with me. She helped me address my premiums for next year.. she was absolutely wonderful!
Insurer: Fetch
By: jeff .p
Every time we submit a claim embrace… we know that they have our back
Every time we submit a claim embrace pays the claim fast. I really appreciate embrace because you just never know when life is gonna give you lemons.
Insurer: Embrace
By: Sandra Marder
Filing a Claim Cannot be Easier
I can't believe how simple it is to fill out a claim with Embrace an they process the claims just as fast!!
Insurer: Embrace
By: Sharon Oliver
website is easy to use and navigate…
website is easy to use and navigate claims processed at the speed of light!
Insurer: Embrace
By: Sheri Minor
Thank You for the speedy approval of…
Thank You for the speedy approval of Gracies claim
Insurer: Fetch
By: john
I am so grateful to have found this…
I am so grateful to have found this insurance for our dog. Over the past six years, we have filed numerous claims for a bowel obstruction surgery and years of treating epilepsy. I am pretty sure we would not be able to afford the care our dog deserves without this service. I follow instructions with itemized receipts and our claims are processed quickly. They have even reached out to see how are dog is doing.
Insurer: Healthy Paws
By: Kim Root
Feeling grateful for having Healthy…
Feeling grateful for having Healthy Paws Pet Insurance! Less than 24 hours after picking up my one year old pup from five days of boarding, he started showing symptoms of kennel cough. I tried calling the boarding facility (on a Saturday while they were still open) and no one answered or returned my call, as requested. By Sunday the symptoms were terrible and I needed to bring Peanut to the Emergency Vet Clinic. This is something I had tried to avoid by contacting the boarding facility on a Saturday (while my vet was seeing patients). After a battery of tests and X-rays it was determined that my pup had contracted kennel cough (and YES he had the Bordetella vaccine recently). Knowing I had Healthy Paws pet insurance made the decision to go to the emergency vet so much easier. After a night with little rest, I didn't want to wait another day to go to my regular vet. Sunday evening, I received antibiotics and cough suppressant for Peanut and he started feeling better within a day or two. Submitting my claim and requesting reimbursement was fast and simple. All on my phone through the Healthy Paws App. I appreciated the follow up message from Healthy Paws inquiring how my pup was doing after receiving treatment. One note: Do read the fine print of your policy so you understand which costs are covered and which ones are not. Receiving 80% of the cost of this visit (minus the exam fee) is a tremendous help - especially for an emergency visit. I highly recommend getting a Healthy Paws pet insurance policy for your furry loved one!
Insurer: Healthy Paws
By: Karen L
Mostly happy with Embrace from a service standpoint... Last claim submission was frustrating (regardless of approval.)
I've been largely happy with Embrace from a service level. In this particular instance I found myself extremely frustrated. This is regardless of whatever decisions they make regarding my claim. I tried to do everything through the app. The app tried to force me to upload a photo rather than the much easier pdf I received from my vet. By the time I printed the PDF so that I could take a photo, the app constantly and repeatedly crashed. I ultimately completed the claim submission via the website (using the actual PDF from my vet,) but found the submission process very frustrating.
Insurer: Embrace
By: Matthew Lebe
I was helped on 1/13/2025 by B.Walker…
I was helped on 1/13/2025 by B.Walker to change my policy. She was very professional, friendly and patience with my pricing concerns. She advised me of my optional to lower the pricing. After the call, I took the survey but realized I didn’t answer the 3 questions correctly. I was confused in answering them correctly. I wanted to make sure that she received an excellent customer service rating by me. I called Fletch again to explain my concern and to make sure B. Walker got my correct rating. I was promptly helped by A.Mello who gave me the name B. Walker who assisted me. A. Mello was very professional, friendly and understood my concern in making sure B. Walker received my excellent customer service rating. A. Mello and B. Walker were excellent in solving my concerns!
Insurer: Fetch
By: Gayle Peterson Lyons