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Pet parents across the U.S. and Canada have left over 208,625 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Trupanion a "World Class" & "First Class" Pet Insurance Company
Trupanion has been a great experience as to reviewing and paying the appropriate, reimbursement in a very timely manner. All explanations of what is covered and not covered is very clear. I also want to thank "Brad" located in Flushing, MI for his help re submitting 2 claims for further review. We have had Trupanion Pet Insurance for 2 decades covering 3 of our wonderful dogs over the years. With the great service we have experienced, we have recommended Trupanion to many friends and relatives over the years. Many of which, have also signed up with a "Great Company" - TRUPANION. We couldn't be more satisfied! Chuck & Roz Bottke - St Petersburg, FL and Fairlawn, Ohio
Insurer: Trupanion
By: Chuck Bottke
Painless experience
While the website for submitting claims is not intuitive, the mobile app is better and the overall process was easy. I spoke to a representative who helped me with the Claims process and it was processed in a timely manner. My only compliant is the rising cost in insurance premium across all providers.
Insurer: MetLife
By: Pet owner
I have been paying into Trupanion (2…
I have been paying into Trupanion (2 plans) for my dog since October 2025 and just submitted my first claim on 1/31/2026. My claim was denied because my dog had one UTI in the past and was treated once for diarrhea a year ago because it was written off as a preexisting condition. I cannot see how in any way this is right, and sincerely regret wasting all of these months paying into a company that basically feels has taken advantage of me as a customer. What a let down. I cancelled immediately. **Edit after Trupanion's response. $725 for nothing. No thank you.
Insurer: Trupanion
By: Lizzie Propst
So far it was easy to submit the…
So far it was easy to submit the invoice, I was kept updated with the process, and generally knew what was happening.
Insurer: MetLife
By: Robert Moorr
Quick and easy claim filing
I've had Pumpkin for two years but never filed a claim. Prior to filing I had a question and Customer Service responded to my email within 24 hours. Filing a claim was easy and it was applied to my deductible quickly no questions asked.
Insurer: Pumpkin
By: Jean
Great customer service
Great customer service, no hassle. Quick payment on a very expensive surgery.
Insurer: Pumpkin
By: Chris
It was quick and easy
It was quick and easy. Was able to understand and answer the questions easily.
Insurer: Nationwide
By: Michelle
Affordable pet insurance
Affordable pet insurance. Claims are paid quickly and I like that you get to pick the coverage and payments you want. Makes things super easy, especially having more than one dog as they don’t all have the same sailers or needs. Definitely recommend.
Insurer: Spot
By: Cheryl Warn
I couldn’t find any information about …claims processing
I couldn’t find any information about the claiming process time and what I should expect. The reimbursement came very quickly.
Insurer: Spot
By: Abra Sonnanstine
It was great to get reimbursed.
It was great to get reimbursed.
Insurer: MetLife
By: MELISSA MARTINEZ