223,831+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,831 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very easy to work with
Very easy to work with. Pay claims quickly and answer questions whenever I call. Very happy with Embrace.
Insurer: Embrace
By: Louise
Embrace is the best!!!
Embrace was nothing but responsive and quick to help with our medical emergency for our dog! Friendly customer service and we were reimbursed very quickly!!! I would recommend 10/10!
Insurer: Embrace
By: Jeff Bass
I had never purchased pet insurance…
I had never purchased pet insurance before, and Steffie helped me tailor an insurance package that would be best for my particular pet. She was able to relate stories about her own pets' needs, which was very helpful. She did not rush me with questions and made sure I was informed before making a choice.
Insurer: Prudent Pet
By: Poodle Mom
Frustrating to submit 3 invoices as her…
Frustrating to submit 3 invoices as her condition did not improve and xmas eve original vet closed so had to bring her to ER vet. Your software only takes 1 hospital and invoice and yet you state you want all of them together. Impossible. As if this whole experience is not stressful enough.
Insurer: Embrace
By: Kathy DelSesto
Not Flexible and Unreasonable
Pet insurance is an incredible resource when it comes to managing the financial burden of unexpected pet-related expenses. However, I’ve encountered a frustrating issue with Embrace Pet Insurance that feels both unreasonable and unfair to loyal, paying customers. The inability to increase the reimbursement percentage and amount on an existing policy without triggering additional waiting periods is unreasonable. This policy effectively turns any pre-existing condition your pet has into a permanent limitation if you wish to adjust your coverage. Additionally it does not consider how accidents may cost more than what the customers anticipated at the beginning of their policy. An embrace representative stated that any increase of policy, regardless of when it’s done will result in current conditions or injuries becoming pre-existing and no longer covered under the insurance. This basically means that you are stuck at the amount you first selected when you initially started your policy. As a paying customer, I find it disappointing that policy adjustments aren’t more flexible, especially when the goal is to provide the best possible care for our pets. While the coverage itself is valuable and reimbursements are reliable, this limitation is worth considering before choosing Embrace.
Insurer: Embrace
By: TDA
Mixed reviews
I have submitted 3 claims and 1 precert. The precert and one of the claims were reviewed and reimbursed within a couple days. The turn around time on the completed precert is still in review 9 days past submission. This claim should have been the easiest to review as the precert was completed beforehand. Nine days is a lot of time for a procedure that was out of pocket over $2,000.
Insurer: Embrace
By: Sarah Caudill
Claim process is very easy
Claim process is very easy. Refund in account within 4 days!
Insurer: Pumpkin
By: Tricia / Sean Hayes
Everything was as stated
Everything was as stated. I submitted information that Fetch needed for Nevis' pre-surgery, and received a quick reply. Once surgery was performed, I submitted the final billing and within 2 weeks, I received the 80%, (after deductible) directly 2 my designated account.
Insurer: Fetch
By: Alicia Clayton Vidal
They have been good to work with.
They have been good to work with.
Insurer: ASPCA
By: Rhonda Lee
Esay & Efficient
Every claims process was incredibly easy and efficient. When my cat passed away, they automatically canceled the policy and credited my account for the prorated amount. Always a positive experience with Pets Best. I have recommended the company to several of my friends and family with pets.