219,589+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,589 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Takes too long to settle a claim
Takes too long to settle a claim. Considering my dog’s issues, Embrace did not cover his illness expenses
Insurer: Embrace
By: Joseph Mills
Beyond expectations
This is my first time actually filing a claim on pet insurance. The fast response and pay out was beyond my expectation. Thank you for making this challenging time a little easier. And thanks to the policy, I was able to do everything I can to help my baby.
Insurer: Embrace
By: Pug mom
Insurance Clarification
I had a question and when I phoned this morning Carley was extremely knowledgeable and helpful.
Insurer: Prudent Pet
By: Meme Mills
Highly recommend m!
So easy to submit a claim, website is user friendly and my reimbursement was completed very quickly! I didn’t expect the process to be so simple, as usually insurance companies make you jump through hoops. Highly recommend spot!
Insurer: Spot
By: Ashley
Very responsive and honest
Very responsive and honest. I recommend this company to anyone needing pet insurance.
Insurer: Spot
By: Patricia
Claim process is easy
Claim process is easy. Payment quick.
Insurer: Fetch
By: Edward
Great experience
Great experience. Quick processing and payment. Thanks
Insurer: Embrace
By: PAC
Not the best experience.
I’m not happy with Embrace. While the user interface is simple and intuitive, it seems to me its staff / adjusters are there to find as many loopholes as possible in order to deny paying the claims. Or it that but asking for a full medical review after 4 mo seems unfair and unnecessary. Why not do it in the beginning of the policy period when I still have time to decide if I want to stay on the plan or not? Arbitrary exclusions and now I’m stuck with them. I have 3 dogs and recently switched over from nationwide because of the constant premium hikes, but after having embrace for 4 months and having them deny nearly every claim submitted, I wish I had never changed. Really disappointed.
Insurer: Embrace
By: Nora Abrego
They get 0/10
Poor customer service along with lack of complete explanations for claims process. They will dismiss as they see fit regardless of your pets need. Totally pointless policy thus taking money from clients with no benefits provided. They get 0/10 with the total allowance of 5% towards deductible after more than 1K out of pocket. Updated 10/22/24 Auto response shows continued lack of customer care/support.
Insurer: Figo
By: AMY DELONG