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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Pet Parents… Run
I’ve had other pet insurance and Met Life is THE WORST!!!!! Every little thing requires multiple phone calls and emails. (1) It took almost a year, emails and phone calls to have electronic reimbursements rather than mailed checks. (2) Unlike other insurance companies (e.g., Nationwide), Met Life requires you submit SOAP notes for every visit. My veterinarians were confused and have never had this experience with other insurers. (3) When you submit all the requested paperwork, the claims examiners do not read it. They denied claims because a) they confused the pets on my policy, b) confused documents that were paid by prior insurers but were required for review of current claims, c) were deemed to be pre-existing conditions when my policy specifically exempted pre-existing conditions. (4) Met Life randomly cancelled my policy without telling me and after I incurred a large bill for my dog. It took multiple calls to fix this. Unless you have only 1 young animal, don’t use Met Life. At best they are not competent enough to handle anything complicated and at worst they are stealing premiums by not providing the contracted for services.
Insurer: MetLife
By: Emily S
Website was user friendly
Website was user friendly
Insurer: MetLife
By: Megan Ferrando
Great Customer Service
Easy to understand, great customer service whenever I call.
Insurer: MetLife
By: Sophia H
Quick to process claims
I’ve had a great experience with MetLife pet insurance. Claims are very easy to submit through their app. They are quick to process claims. I would highly recommend them to anyone with a pet that frequently visits the vet.
Insurer: MetLife
By: Rick
Very easy to submit a claim and…
It was very easy to submit a claim and the reimbursement explanation was helpful and detailed.
Insurer: MetLife
By: customer
THANK YOU FOR EVERYTHING!
THANK YOU FOR EVERYTHING! VERY PROMPT PAYMENT, FRIENDLY WEBSITE!
Insurer: MetLife
By: Lisa Gardea
Totally worth it.
Claims processing goes quickly, and we're kept up to date.
Insurer: MetLife
By: CS- Minnesota
Being Honest
Being honest has me, as your usual subscriber, wishing the monthly fees were less and the coverage was more. Having said that I am very happy in that I found MetLife Pet Insurance when I my two Corgis came into my life. My claims and a couple phone call discussions have all gone smoothly. Your phone representatives are great, both personal and professional which makes discussions go smoothly.
Insurer: MetLife
By: Bob Scarfo
PREDATORY SCAMMERS
DO NOT use MetLife if you have a shred of intelligence. They are predatory, they only want to reel you in to sign up, but they will NEVER cover a claim. They will say everything is a preexisting condition even when it is CLEARLY accidental (I.e. foreign body ingestion). Horrible customer service. They do not care about you or your pet. They only care about money. Disgusting company.
Very clear and quick.
Very clear and quick.
Insurer: MetLife
By: Grant Webb