224,517+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,517 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick response and pay out
Quick response and pay out. Great service!
Insurer: Embrace
By: James Sizer
Easy to submit a claim
It was easy to fill out the claim info and attach the scan of the itemized vet bill. The claim was paid relatively quickly, but I had to refer to my dog's policy to understand the items not covered in the claim.
Insurer: Pets Best
By: Brian
Brooklyn was awesome and answered all…
Brooklyn was awesome and answered all of my questions in a timely manner.
Insurer: Fetch
By: Rebecca
This company is a fraud
This company is a fraud. After submitting all medical documents, I received a confirmation email that my cat was covered. Then they denied my claim because they said the documents I originally uploaded weren't valid. I spoke with several customer service agents, none seemed like they knew what they were doing as I received different information from each one, and one agent told me they don't look at medical documents until a claim is filed; so they falsely told me that my cat was covered when I originally signed up. Absolutely disgusting business practice. Don't use them. They'll steal your money and you'll still end up with a vet bill.
Insurer: Fetch
By: Bird
It was easy to file a claim and the…
It was easy to file a claim and the follow up to customer service gave all additional information I needed. Once all the documents were received and reviewed I was paid promptly through direct deposit.
Insurer: Spot
By: Nancy Link
Was submitting a claim on line was easy and quick.
Was submitting a claim on line and had a question on category for Darling's visit so called to have it clarified. Nick was very friendly and informative and straitened out the issue.
Insurer: Embrace
By: customer
Great Experience
Helpful and efficient
Insurer: Spot
By: Christopher Diorio
Getting the run around.
Most of my claims are slow to be reviewed. It appears to me anytime I have a claim that is more than $100.00 they have to review my pets records. They request records from my vet. A week later I will receive another email telling me that my vet has not sent the needed records. I have been in contact with my vet. They reassure me that the day they receive they sent the records. I feel that Embrace gives me the run around hoping that I will give up on asking for a reimbursement. I do not recommend this insurance. I gave 2 stars because the small claims have been settled in a reasonable time frame.
Insurer: Embrace
By: Debra