224,430+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,430 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great customer service
Great customer service! Truly caring people that are on the other side of the call. They advised me of how the insurance works and they were quick to reimburse my claim. I like this insurance company so much I got my friends and sister to join them as well.
Insurer: Spot
By: Katharina Diaz
Excellent Customer Service
Interaction with the Embrace rep was excellent. After shopping several other insurance companies I got the best explanation of benefits from Embrace. Also it was the only company that offered additional discount to military vets.
Insurer: Embrace
By: Marc
We've been using Trupanion for 12…
We've been using Trupanion for 12 years. So far every time we've submitted a claim it was reviewed quickly and approved. It's been well worth it
Insurer: Trupanion
By: Tonya Silva
Bravo Kionna
Hello. I have to sent kudos to Kionna, the customer service Lady I dealt with on the phone this morning. Well spoken, informative, polite, and seemed genuinely interested in helping me out. I was looking for information on starting a claim, and, never having done this before I had a bunch of questions. I'm sure she has dealt with confused old farts before, but she was patient, and explained my options thoroughly. She was a true pleasure to deal with, and having had a background in sales and call center training, She hit all the right notes walking me through your procedures. Please pass along my sincere thanks to her, and be sure to reward her as a great representative for your company. Regards John Jackson policy # 742830785
Insurer: Sonnet
By: jay
On November 1st
On November 1st, I took my cat to Urgent Care and I had inquired about Spot insurance that day. I was informed there would be a $500 deductible and it was $50 a month, so I agreed. For the next month and a half, I was taking my cat to the vet and was communication with Spot. They told me to submit the claims and that I should be expecting payment reimbursements soon. My cat unfortunately had to be put down, and I had to close out with Spot, and they reassured me that I can continue to submit the claims for reimbursement. A month goes by and I receive nothing, so I called them. They then told me that because my cat was taken to the hospital for coughing before I signed up with Spot that they would not cover anything. First off, I signed up the day of, not after.. second, I was not made aware of that policy and had I known, I would have been much more diligent in where I would have taken him. So instead of them doing their job, they did not communicate that part of the policy to me, took my money and I ended up with nothing.
Insurer: Spot
By: Dang ol B Dawg
Amazing and easy
Amazing and easy. Saved me over 100.00 per month on insurance, and was instantly put into place. Highly recommend.
Insurer: Sonnet
By: Jason Roberts
The service was fast and great
The service was fast and great. Thank you very much!
Insurer: Spot Canada
By: Negin
Loved my experience over the phone
Franklin Chappell was great and explained everything well! Great customer service and very kind.
Insurer: Nationwide
By: Jessy Guzman
Very good service
Very good service, fast pay excellent customer service and nice, friendly support people if you ever need to call them.
Insurer: Pets Best
By: David Jarvis Jr.
Pets Best is awesome
They always make it so easy to make a claim! I just submit my vet receipt and they send me a breakdown of what is covered and what isn’t. My dog has allergies and is on injections and pills for it. I recently got her allergy tested and started immunotherapy drops and they covered a lot of the testing and the medication!