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Customer Service Grossly Misrepresents Policies
My pet insurance policy was misrepresented to me prior to purchase, but Embrace is telling me that they don't uphold anything said by their customer service reps. I attempted to clarify a policy detail with customer service prior to purchasing the policy and they assured me that only pre-existing conditions were not covered by the policy. The reality is that any condition which the insurance company deems related to a pre-existing condition is additionally not covered by the policy. In my case, one of my cats has Entropion, which is considered a pre-existing condition since she has had it since birth. I paid for the surgery to correct it, but now Embrace informed me that any eye conditions (for example, conjunctivitis) will not be covered at all by the policy unless the vet can clearly attribute the cause to an injury or other illness. If they cannot, they will just assume the eye condition is related to the pre-existing condition (Entropion). This is a gross misrepresentation of the policy given that I explicitly asked customer service questions to try and understand what was and was not covered, and this exclusion was not mentioned to me.
This experience was way better than the…
This experience was way better than the last experience I had, because how long it took to process my claim and the fact, there was an issue with me sending all the information you guys needed, but no one contacted me so I could correct it.
Insurer: MetLife
By: Cynthia
The Best
I have used Pets Best for more than 10 years. They are always super responsive and so easy to deal with. I recommend them to anyone who is looking for pet insurance.
Easy reimbursement
Easy reimbursement. Awesome!
Insurer: Embrace
By: Marcus Booker
Claim processed so quick
Claim processed so quick
Insurer: MetLife
By: Jacinta Wong
We had very good experiences
We're so glad that we had Pets Plus Us for our beloved dog. She passed suddenly within a few days. Pets Plus Us had been very thoughtful and smooth when it came to the claims. Thank you!
WellnessCheck was awesome great vets
WellnessCheck was awesome great vets
Insurer: Embrace
By: John Martinez
Very quick
Very quick, concise and lots to choose from.
Insurer: MetLife
By: Bonnie Gilmore
The ease of using the insurance at the…
The ease of using the insurance at the vets even though the vet was not trained on it and almost refused to run the charges they. The peace of mind on a chance accident was more than worth the money.
Insurer: Trupanion
By: Nancy
Quick and easy to set up
Quick and easy to set up, you never can be to prepared.
Insurer: MetLife
By: Jason Geese