Claims is always a difficult process requiring lots of phone calls over several weeks in order for them to correctly determine the claim.
Claims is always a difficult process requiring lots of phone calls over several weeks in order for them to correctly determine the claim. Those who answer the phone are helpful however there is a lack of communication with claims requiring phone call after phone call by the insured to resolve issues.
- INSURER:
Trupanion
- POSTED: 09/12/2022
- BY: Karen
- BREED: Rat Terrier
- AGE OF PET: 7 - 10
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The company is great to work with and the people are very friendly and helpful.
The company is great to work with and the people are very friendly and helpful.
- INSURER:
Trupanion
- POSTED: 09/12/2022
- BY: Tom
- BREED:
- AGE OF PET: 7 - 10
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I received fast friendly advice when I called.
I received fast friendly advice when I called. Rebecca emailed me a concise description on different options for submitting a claim. I feel very confident Trupanion will there if I need them in the future.
- INSURER:
Trupanion
- POSTED: 09/12/2022
- BY: Mary
- BREED: Miniature Goldendoodle
- AGE OF PET: 7 - 10
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Great Insurance
Super easy to sign up and file a claim
- INSURER:
Lemonade
- POSTED: 09/12/2022
- BY: Suzanne
- BREED: American Shorthair
- AGE OF PET: 0 - 3
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Do not recommend
We understood getting this insurance that some stuff wouldn’t be covered within the 1st 6 months from policy start date. Our dog started limping, so we took her to get checked just for our vet to refer her to another specialist for an X-ray. New vet did X-ray and found out she had a cruciate ligament and needed surgery. We submitted all her medical records to prove it wasn’t an pre existing condition and it was an accident but PetsBest still closed the claim after making us call the all the vets we saw within the last 12mo. We knew cruciate ligament wouldn’t be covered but how is the X-ray that they did on her to find out what the issue was NOT COVERED! Called customer service just to be told that anything associated with cruciate ligament will not be covered. Wasted 4 months of money on this insurance scam. Stay far away from PetsBest because they will not work with you and will make up their own break down of the policy without proof.
- INSURER:
Pets Best
- POSTED: 09/12/2022
- BY: Jocelyn
- BREED: Boxer Mix
- AGE OF PET: 7 - 10
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The electronic submission via the vet was seamless
The electronic submission via the vet was seamless
- INSURER:
Trupanion
- POSTED: 09/11/2022
- BY: Brian
- BREED:
- AGE OF PET: 0 - 3
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You truly care for my Darla.
You truly care for my Darla.
You respond quickly, and I get excellent help on the phone every time.
- INSURER:
Trupanion
- POSTED: 09/11/2022
- BY: Margie
- BREED: Jack Russell Terrier
- AGE OF PET: 0 - 3
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Crystal is a tremendous asset to your business.
Crystal is a tremendous asset to your business. She provided answers and helped my understanding of the Trupanion billing process. Guided me through changing my payment procedure. And beyond that, was very personable and a pleasant person that represents your business!
- INSURER:
Trupanion
- POSTED: 09/11/2022
- BY: Ben
- BREED:
- AGE OF PET: 7 - 10
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my review
Après un petit malentendu, il a été facile de vous rejoindre et de trouver une façon de régler tout ça... Ensuite, tout a été facile et convivial
- INSURER:
Trupanion Canada
- POSTED: 09/11/2022
- BY: Isabelle
- BREED:
- AGE OF PET: 0 - 3
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