Find and read reviews with confidence

I understrand that the the vet's initial exam is not covered, but during treatment, a vets work should be covered. On the first day of our illness, x-rays were taken and the vet "exam" was not covered. On the second day they took additional x-rays (not charged) and the vet reviewed them. This should have been covered as it was part of the treatment.

I truly don't know what I would have done if it weren't for trupanion. My dog got cancer and the costs can add up fast with treatment. I am so thankful that I could give my furry companion all the needed treatment. Trupanion as been very speedy with my claims. They are easy to deal with and when you do contact them you know you are talking to a pet lover. Thanks for all you have done for Bella and I.

I spoke with customer service and he was great!

I requested the policy # right away and I got it in timely manner

I requested a pre-approval for dental cleaning and possible extraction. The notification I received was difficult to read and I thought I would have some coverage. I decided to proceed thinking I would play the $1000 deductible and 10% of the remaining balance. In the end, not a penny was covered, but I had contributed $500 towards a deductible. The statements are incredibly confusing and difficult to decipher, even the ones for a simple trip to the vet. Also, our deductible goes up more and more every year. It’s almost at the point where we are considering canceling our policy and putting the money we would pay in premiums into a savings account for expenses we incur related to our dog.

I regularly share info on my experience with Trupanion and the prompt response I receive. They have lived up to their obligation re care for my dogs ongoing condition.

I referred my son Koben hammett and his dog punk, and my daughter Korby-Lee Hammett and her dog Sydney

I recently had an issue with my dog that Trupanion denied the pre-approval for, even though I provided justification for the coverage and they already approved and paid the first claim relating to the issue. I then tried to appeal the claim, had my vet clinic call them (as they also feel this claim should be covered), only to be denied again and then told that I essentially have to get the procedure done to appeal the claim as pre-approvals can’t be appealed. I am very disappointed that I pay all this money to the insurance company and then get denied for something that was not known to me prior to getting coverage.

I received excellent service.

I like trupanion, the people who answer the phone are great, helpful and a joy to talk with.