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Quick claims processing
Quick claims processing, very little hassle.
Insurer: Spot
By: Sophia Froelich
After initial claim, claims processed quickly
I called to check on my first claims ever submitted after almost 3 weeks had gone by. I ended getting responses on some of them that day but a week later still waiting to hear about the rest. Will be better able to give a review after all claims are processed. The phone rep was great. I've had the policy for almost 4 years but just now needing to use. Update: most of my claims have now been processed and money was direct deposited!
Insurer: Embrace
By: WS4now
SCAM ARTISTS AND LIARS
WOW! I was really hoping this insurance company would be the right fit. THEY ARE LIARS AND SCAM ARTISTS! I called repeatedly before I bought my insurance and was told the dental cleaning would be covered. IT WAS NOT because of "pre-existing conditions" I repeatedly asked about the Pre-existing dental issues and was told it would be covered. IT WAS NOT. ALSO, when I did get reimbursed, I had my account set up for a direct deposit. When I talked to someone on the phone they said they deposited it but my bank rejected it. MY BANK NEVER RECEIVED ANY DEPOSIT AND IT WAS NOT REJECTED! THEY LIE ABOUT SENDING MONEY! THIS IS THE WORST EXPERIENCE I HAVE EVER HAD! I did talk to your "customer service" and it was an absolute joke. Unless you're willing to include pre-existing dental care LIKE YOU PROMISED WHEN I TALKED TO YOU BEFORE THE PROCEDURE, I have nothing more to say other than I will be looking for new insurance that DOES NOT SCAM CUSTOMERS. How do ya'll sleep at night? Your BS "care" is just that.
Insurer: ASPCA
By: KLo
After the initial claims
After the initial claims - the reat have been easy to submit and get response
Insurer: Spot
By: Laura
Frustrated with call takers
I have been with the company for 2 years and am so far satisfied. The only complaint I have at this time is when I have to call the company to ask a question I absolutely can not understand the person on the other end of the line, I guess to cut costs these positions have gone over seas to foreign countries. I previously was very pleased to talk to the ASPCA call takers as they obviously lived in the United States and could be very well understood. Very frustrating to try to talk to someone that cannot be understoodf.
Insurer: ASPCA
By: Barbara Solano
Quickness processing claims and how…
Quickness processing claims and how easy it is to submit.
Insurer: Spot
By: Andres Marin Navarro
Awesome company to work with
I’ve had a wonderful experience with this company. It pays for everything it says it will and even things I wasn’t expecting. It’s fast and easy.
Insurer: Pets Best
By: Angela
80% coverage and only 60% covered. Disgustingly Misleading
Rather than covering 80% of the entire vet bill like the wording of my contract heavily implies, the company decided to pay 80% of each individual piece of my dogs surgery. Leading to only a little over half of the entire bill being being covered which is absolutely disgusting and misleading. Additionally it took over a month to process my claim with no explanation when I had everything submitted immediately after the surgery. I’m extremely unhappy with this insurance company.
Insurer: Pets Best
By: Elizabeth Nichols
Wouldn't cover a $7000 surgery because…
Wouldn't cover a $7000 surgery because of an unrelated issue. Took them past the surgery date to do a pre-authorization for the surgery then completed it after i gave them the bill post-surgery. If they cant find anything pre existing, they will say they didnt receive enough medical documentation on the pet. I got them because they were offered through USAA. Don't be fooled, they are nothing like USAA.
Insurer: Embrace
By: Dustin Estep