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Piece of Mind
Sign-up was easy and I think the plan provides good coverage.
Insurer: MetLife
By: Tarah Repetski
Easy to sign up and gave different…
Easy to sign up and gave different options
Insurer: MetLife
By: Veronica Gil
Love the coverage, but sometimes I have to make a lot of phone calls to them
MetLife Pet Insurance has saved us a bunch of money. Somehow we ended up with dogs that need monthly prescriptions or monthly prescription dog food. So it's very nice to have 80% come back to us after our deductible. Sometimes it's frustrating with the claims because they ask for the SOAP notes every now and again even though they had previously covered the same thing. Sometimes when looking at claims they miss some of the documentation and that part of the claim isn't covered so I have to call in and ask them to take another look. Also I wish that there would be a claim number assigned for each different claim that is submitted. I will submit them as individual claims and then somehow the documentation and such gets put all together under one claim number. I have 3 dogs on one policy and sometimes things have not been covered because they assumed it was for a different dog than what the claim is for. So more phone calls from me to straighten it out. Also I wish when I had an invoice that shows treatment for 2 dogs I could select both dogs for the claim so there is less confusion. The turnaround time is pretty great and I love that the money is automatically deposited in my account.
Insurer: MetLife
By: LORI
Good to know I’m able to take care of…
Good to know I’m able to take care of my pet
Insurer: MetLife
By: Dishana Grant
My communication with your staff was…
My communication with your staff was helpful. I appreciate her listening to my concern. Thank you Diana
Insurer: MetLife
By: DIANA WILKERSON
No Pre Certification
Our Jaxon needed a total hip Replacement. $20,000. Healthy Paws paid for all the tests leading up to the hospitalization and surgery. We have had Healthy Paws for our 2 dogs. For 5 years we paid premiums with No claims. My problem with the company was they would not commit to covering the Surgery/Hospitalization itself. This is a bad practice. We literally had to gamble on the fact that HP would cover it. HP made a very emotional time more Stressful. In the End they paid the claim and our Jaxon is recovering, thankfully.
Insurer: Healthy Paws
By: Michael Bellizzi
Great Customer Service
The ease and efficiency in the claims handling process!
Insurer: Healthy Paws
By: L. Schwarz
Extremely nice and professional
Extremely nice and professional. Thank you for taking care of this for us.
Insurer: Nationwide
By: James
I didn’t have to do a thing
I didn’t have to do a thing, I told the Vet we had the insurance she looked it up filed it and before the end of the visit y’all had paid your portion and I only had to pay half of what I was expected to pay! So simple, no reimbursements of any kind or anything!
Insurer: Trupanion
By: Cheyenne’s Mom
Very reputable company
Very reputable company! I got an email 2 weeks after mailing a claim saying they accepted it and were going to pay 80% and received the check a week later.
Insurer: MetLife
By: DORI ELMER