220,145+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,145 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pay them money dont expect reimbursement
My dog had an emergency illness and I also was required to show 6months to a year of medical documents too. ..... they stated the ones from the vet weren't sufficient. My dog is healthy and doesnt go to the vet that often so when I submitted documents the next few days I get a completed status and a rejection that states claim not eligible with NO EXPLANATION - how can you deny my claim with no explanation when you required 6 months of documents on my end???? My dog has accident and illness i read the coverage and my emergency should be covered. I have xrays and labs done on top of everything and none of that is eligible? And they completed it on a holiday weekend so that now I cant call and ask for a reason??? Scam. This is ridiculous why are we paying for pet insurance if we cant get reimbursement? So they just take your money... last time I checked money doesnt grow on trees and it aint free $1500 out the toilet.
Insurer: Spot
By: Ginny
Easy claim submission
The ease of making a claim through my vet. My bill was adjusted immediately. Very convenient. My only complaint is the price. It is much higher than other plans.
Insurer: Trupanion
By: TJR
We have been with Spot for a couple of
We have been with Spot for a couple of years without needing reimbursement. The last few months Spot has been fair and paid out as expected and pretty promptly. So far, I am pleased with Spot.
Insurer: Spot
By: Elizabeth
Thank you for putting me at ease
Thank you for putting me at ease
Insurer: MetLife
By: Roxanne Gretchen
In the beginning of our conversation…
In the beginning of our conversation the customer rep expressed to me that your company was concerned about my decision to cancel .... she assured me that being a 3-year patron that she could help me find other ways to enable me to pay the premium and she did... I passed this information on to my co-workers and we've all decided to stay with your company. I am truly and sincerely pleased with the outcome! Regards, Patricia O Alexander
Insurer: MetLife
By: customer Patricia Alexander
Spot is a stain
Spot selectively denies coverages and claims without a true, reasonable basis, also refused to communicate with me and their customer “service” was nonexistent. They also appear to troll negative reviews selectively (but leave enough to appear as if they are not) and go out of their way to get them removed. This is not an honest or good company, they did not care about my pet or the truth at all.
Insurer: Spot
By: Anon
Excellent experience
Excellent experience
Insurer: MetLife
By: Shannon ORourke
Very easy to use!
Very easy to use, great prices. Loved all the customized options.
Insurer: MetLife
By: Dude
My dog Sampson needed a three day…
My dog Sampson needed a three day hospital stay. The process was so easy and they were very clear with what would be covered. I'm so thankful we signed up through pets best. Without pet insurance we may have had a different outcome and would have been financially crippled.
Insurer: Pets Best
By: Kelly Renee Jordan
When I called up to ask a question…
When I called up to ask a question about my policy it was answered quickly .The person was both courteous helpful and professional . Whenever I call they are always this way.
Insurer: Embrace
By: Ellen Blodgett