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Claims are processed quickly and rarely with requests for additional information
Claims are processed quickly and efficiently. Acknowledgement of receipt and progress are always communicated via email so that we are aware of the status of our claims. We are very satisfied with the quality of service that is provided by Pets Best.
Insurer: Pets Best
By: Delmar Weathersby
Policy Wrongfully Cancelled Without Notice.
My only issue with the insurance is that you get an email stating that your pets policy has been cancelled without your knowledge. When you actually speak with an agent and was told that the co-owner cancelled it, and they have every right to do so. Well, I asked my husband and told me that he didn't. First off he isn't computer literate, he has me go over his emails with him and has me delete, or respond to the emails for him. Secondly, he never received an email from ASPCA regarding the policy. Thirdly, I'm the one who pays the monthly premiums. Last but not least, I never added him has co-owner on the policy. The agent I spoke with assured me that she put in a reinstatement, effective November 8, 2024. She swore to me, assured me that all has been taken care of and that there will not be a problem. Low and behold, ASPCA is advising me that I would have to reapply after being with them for over five years with my current pet, and an additional 5/6 years with my previous pet.
Insurer: ASPCA
By: Wanda DeLaCruz
Im happy so far with embrace
Im happy so far with embrace. My poor girl Nessie had a medical emergency and came down with terminal cancer this year. Both were covered without any discussion needed. I would recommend
Insurer: Embrace
By: Nick Russo
Horrible experience all around
Horrible experience all around as a USAA member. They related my dog’s injury playing as a preexisting condition, when she actually needed help with an unrelated condition, they denied our claim. The vet even defined that it was not related to a preexisting condition in the notes. Notes that the adjusters force you to get, they don’t even do their jobs. The claims adjuster paid the vet’s notes no heed and denied us. Thankfully it is easy to cancel your policy with them. I would recommend others do the same if they encounter this unprofessional/unethical practice. They won’t be getting any more of my money. Do better. Updated 11 Nov 24 after Embrace made their cut and paste apology. I know what a preexisting condition is so please don’t freakin gaslight me. Do what you so you are going to do and be thankful you’re not worth the time or effort of being taken to court.
Insurer: Embrace
By: Derek R
Great customer service!
Taking care of my insurance needs and follow through
Insurer: Fetch
By: Lori
Molly care
Fetch responded quickly and reimbursed us fairly.
Insurer: Fetch
By: Rebecca Rosensweig
I recently moved about 15 miles to a…
I recently moved about 15 miles to a new place and because of the zip code my rates went up. Even though my vets office stayed the same there explanation was that my zip code area files more claims. My zip code may have changed but my vets zip didn’t change. Really nothing they said made any sense.
Insurer: Embrace
By: Ricardo Olivarez
So far the claim has not been…
So far the claim has not been confirmed. They have been waiting on the diagnosis and it’s been sent twice by email and once verbal and then again email
Insurer: Embrace
By: Melissa Freeman
This pet insurance company has been…
This pet insurance company has been extremely forthright inexpensive for the coverage that I chose which is illness and accident only. They have been prompt in payments and very very personable and helpful on the phone. Highly recommend this company!!
Insurer: Prudent Pet
By: Deborah Salomon
Claim was processed extremely quickly.
Claim was processed extremely quickly.
Insurer: Pets Best
By: LH