222,727+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Submitting a claim is straightforward
Submitting a claim is straightforward
Insurer: Spot
By: Gurprit Cheema
Easy and Fast!
The submission process is very easy and the time to reimbursement very fast! I'm new to MetLife and very happy!
Insurer: MetLife
By: Karen Reilly
They fulfilled their commitments in a…
They fulfilled their commitments in a timely manner.
Insurer: Figo
By: Harris
Unfortunately
Unfortunately, my experience with Figo Pet Insurance has been negative. The way they handled my case lacked transparency and left me feeling that they do not act in the best interest of their customers. I cannot recommend their services at this time
Insurer: Figo
By: Tarcisio Aparicio
Fetch Pet Insurance is Great
Kaitlyn was super and very helpful! I have always loved Fetch and will always use them! Great Coverage!
Insurer: Fetch
By: Snaps
I've been a customer for 4 years now…
I've been a customer for 4 years now and I love how fast claims are processed and it's easy to get a person on the phone when I have questions.
Insurer: Embrace
By: T Webb
I'm sure this will go right to PetsBest paper shredder.
I have two pets insured with PetsBest. The only reason I chose 2 stars over 1 is because one pet's claims process has been smooth, however the other pet's claims process has been a disaster. You'd think one pet's good experience helps, but it doesn't. It only emphasizes how horrible the disparity is in the experience I'm having - and how wildly inconsistent the quality of adjusters. My pet's claim has been going on for 52 days. I'm currently in the appeal process and PetsBest is asking for information they already have in the file, I can see it from the customer portal. They are threatening to close the appeal if information is not received within 15 days - again, they already have this information! Also they cannot calculate time periods. They asked for records dating back 18 months, which in my case would be 8/11/2023, but the date they are stating in their emails is 6/1/2023. Seems like they're going for a "Gotcha! We didn't receive the necessary information". But this is also erroneous; I can see records in the file dating back to 2021. Talking to Customer Care representatives is like talking to a brick wall. I receive incorrect and unhelpful information. Talking to a supervisor was not better, empty apologies with no escalation of the issue. I never receive email replies from customercare @petsbest.com. Conversely, I'm drowning in automated emails. If anyone at PetsBest actually cares to receive my feedback and consider improving processes, I have a full log of how my experience is going.
Insurer: Pets Best
By: Courtney Thomas
Overall all good
Overall all good. Kevin was great.
Insurer: Nationwide
By: customer
waiting over 3 months!
I have been waiting over 3 months for reimbursement on a $1500 claim. But my payments to insurance are NEVER late and I’ve never filed a claim prior. So frustrating when other insurance companies can reimburse much faster or pay the vet directly.
Insurer: Pets Best
By: Jessica S