217,980+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
217,980 total
What are you looking for?
Most selected providers in "April, 2026"
This chart shows the distribution of the most selected pet insurance providers in April, 2026.
Providers with highest rating
19,820 reviews
11,128 reviews
5,461 reviews
55,032 reviews
14,906 reviews
Category with most reviews
This chart shows the distribution of review categories.
Cheap but very slow process times
Very slow to process claims. My first claim they denied because they didn’t have my personal information which was on my paperwork. My second claim they said my dog wasn’t on the account even though he’s the only animal I have on my account. I’ve now been waiting almost 20 days for them to process my latest claim which I expect to still be processed given that I canceled my account today and that should have been processed weeks ago.
Delay tactics - very concerning!
Note that this is my first claim with this company, so I won't be receiving a reimbursement due to the deductible. I am concerned that a reimbursable claim will take even longer! Even though their premiums are lower than most, don't waste your money! I submitted my first claim almost a month ago and have been dealing with stall tactic after stall tactic since. I had to speak to someone on the phone (two weeks ago) to explain that I DO NOT HAVE records from the previous full year as this pet was adopted from an Animal Shelter as stated on the records from the Humane Society Vet!!! I was advised further documentation WAS NOT required. Fetch now has the medical records (SUBMITTED TWICE), the SOAP records from the current Vet and the invoice for the visit, yet they are now contacting my VET for further information???? Why???
Insurer: Fetch Canada
By: Cheryl
Easy and excellent service
"I've had Pets Best coverage for my last 3 dogs. Filing is easy - done by my Vet's office. Reimbursement is quick and deposited automatically to my checking account. I'm very pleased with them. In on-line ratings they are one of the top-rated pet insurances. Cammie B."
Super easy!
Pets Best makes filing a claim super easy. Their communication throughout the process is excellent.
Not Impressed with First Experience!
This is my first time making a claim. First, it kept telling me to add my "receipt of payment" method. I tried FOUR times to enter the routing number and the checking account numbers & received an error message each time. The error message contained an 800#, but it was visible for such a short time that I never caught it. So, I called both of the customer service numbers - ha, too bad, nobody was available to assist. Call back when they're open. This is the time that is convenient for me!! Last evening, my dog ingested raw scallops (fish); I was concerned the fish may be toxic, so I contacted an emergency vet clinic, which directed me to the Animal Poison Control Center. Your "Diagnosis Ladder" had no listing for APCC, so I wrote the info in the box below that area. Then I read where my claim may be delayed because there is no diagnosis. Well, I tried! Geez, the site didn't accept my attempts to enter my checking info, so it'll probably be delayed anyway. So far.....not impressed!
Insurer: Embrace
By: Peggy Rickard
Joshua
Joshua, Was a big help with me getting pet insurance for TinyTim. He answered all of my questions with no problems and told me about the app and explained everything that I would need to know. Joshua is a wonderful person to talk to about the pet insurance and about my coverage that I have .😃 I am a very happy customer as of now. Thank you so very much Joshua. Sincerely Marie Muse
Insurer: Fetch
By: Marie Muse
terrible company ever.
terrible company ever. first contact after claim was 7days later. they do not response email, never get phone call. customer service team always said 'i will leave note to your adjuster' and never call me back. don't deal with this company.
Insurer: Sonnet
By: Dave kim
Submitting the claim was simple and the…
Submitting the claim was simple and the processing was fast. Thank you!
Insurer: Spot
By: BT
Everything was handled quickly and…
Everything was handled quickly and easily!
Insurer: Embrace
By: Customer