223,761+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,761 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great Sales Experience
I called into sales and spoke to Joe. He provided empathy for my situation and explained the policy provisions to me. I was extremely appreciative of his service and ended up paying for a full year upfront
Insurer: Embrace
By: Felicia Ciurar
Spot deserves 0 stars
Spot deserves 0 stars. My dog needed to be seen for a new heart murmur. I went through the work to find available coupons and discounts for the work that had to be done and ended up saving $211 on the bill. Spot thought I went through the work to benefit them and took the $211 directly off of what they would reimburse me. I contacted them and tried to explain my reasoning with no resolve. Don't get trapped with the Spot, they are just another SLIMY insurance company who will screw customers over just to save a dime. Their customer service sucks and I 1000% would NOT recommend doing business with Spot to cover your furry friends! DO NOT get pulled into their catchy phrases claiming #1 pet insurance, In fact, they are #1 WORST pet insurance!!! There is a reason there are no Google reviews. What a shame, be better Spot. ***Edit after response - If Spot had included the whole invoice in the claim that would make more sense, but it was not. Still very unhappy, and no point reaching out again, because nothing will change, a waste of time.
Insurer: Spot
By: Haley
PETS BEST
Very happy with Pets Best. I just wish they’d cover holistic meds. Pharmaceutical drugs are becoming less and less popular.
We have used Embrace for many years
We have used Embrace for many years. The claims process is simple, explanations and reimbursement is quick. What more could you ask for?
Insurer: Embrace
By: Gregory Williams
Filed claim
Filed my claim and had answer shortly that you received it. Never had a problem. I tell my friends about fetch and tell them to get it.
Insurer: Fetch
By: Valued Customer
Embrace Pet Insurance was the best…
Embrace Pet Insurance was the best thing I ever did. Never had insurance for my pets before. Their representatives have been so helpful, nice, professional and their website makes submitting forms very easy.
Insurer: Embrace
By: joyce
They just don't want to hear from you
Standard insurance company treatment: they are very quick at taking your money and very slow whenever you need to contact them. They ask repeated questions and personal information whenever you call. I was put on hold for 20 minutes just to hear that they had just closed and I had to call back the next day. I really don't understand why it takes 3 phone calls and 2 hours of my time just to cancel a policy I no longer need and never really used. I'll definitely stay away from Sonnet next time I need insurance.
Insurer: Sonnet
By: Alex
Quick turnaround on getting reimbursed
Quick turnaround on getting reimbursed
Insurer: Spot
By: Melinda Powers
Basically, No Admin Time!
I have two dogs, one with severe allergies. MetLife makes it SUPER EASY to submit claims. I never need to track, follow up or worry about coverage. One less thing "to follow up on" is fantastic.
Disappointing Experience
I’ve been paying over $120 a month for insurance on my two dogs, and unfortunately, my experience has been incredibly disappointing. My dog, Emmie, has had some mild itching, and when I submitted a claim, I was told it was considered a pre-existing condition due to “year-round” itching. However, I explained that this was caused by a shampoo issue with her groomer, and after changing shampoos, the problem cleared up. I called and did an appeal, and even had the vet write a letter explaining that there was no diagnosis of a skin condition and that this should not be considered a pre-existing issue. Despite all this, they still denied the claim. They did pay for her food at first but then reprocessed the claim after I asked why they weren't covering her allergy medication—and ended up denying the food too.
Insurer: MetLife
By: Jessica