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Healthy Paws = Customer Service
TOP NOTCH CUSTOMER SERVICE!!! The folks that work the claims are not only lightening quick in processing your claim and getting a check out to you but they sure seem to care as well which goes along ways when dealing with an insurer. We had spent BIG dollars out of pocket on Bert our previous dane/lab mix going through a neural surgery and related therapy among other things and decided to give the insurance route a whirl on our rottweiler puppy Rufus even though I was highly skeptical of the concept and assumed there had to be some type of catch. Healthy Paws was put to the test almost immediately as Rufus broke his front right leg on the growth plate at the age of 5 months. The fracture required surgery to pin everything in place so that it would hopefully continue to grow properly and then surgery to remove the pins later down the road. After all was said and done it ended up being around $5k which HP paid on right away. Forward the dial ahead one year and the perfectly restored rowdy rott decided that Easter Sunday would be more fun if he swallowed a tennis ball. Another fun trip to the University of Minnesota Vet Med Center to remove the ball and deal with lingering pneumonia from the endoscopy rang up another $3.5k. HP again paid on the claims without an ounce of non-sense regarding the incidents and the follow up care that was needed to get things right for our boy. No catch involved. My only critique which was mentioned by another is that I do wish thei
Insurer: Healthy Paws
By: Brad
Covered Hip Displaysia in my Golden
We've had Pets Best insurance for 3 years on our little Golden, Graham. Graham developed hip displaysia when he was about 2 and a half and I don't know what we would have done without Pets Best. Treatment was $980 per hip and both of Graham's hips were affected--our total bill was $2,300!! We filed the claim the day after the surgery and were PAID TWO DAYS LATER. The reimbursement was direct deposited directly into our account! Honestly, Pets Best couldn't be truer to name. They are HANDS DOWN the best.
Insurer: Pets Best
By: Shirle
They pay with the speed of light!!
Our big dog Monarch has a lick granuloma on his right lower leg joint and is now going thru his 2nd round of laser treatment. Trupanion immediately paid for his first round and had already paid for his second round before his treatment even began. I call that fast! We made the right choice when we chose Trupanion even tho we didn't know we would be using it this soon.
Insurer: Trupanion Canada
By: Sylvia
They pay with the speed of light!!
Our big dog Monarch has a lick granuloma on his right lower leg joint and is now going thru his 2nd round of laser treatment. Trupanion immediately paid for his first round and had already paid for his second round before his treatment even began. I call that fast! We made the right choice when we chose Trupanion even tho we didn't know we would be using it this soon.
Insurer: Trupanion
By: Sylvia
Pleased with new Plan arrangements.
I was pleased to be advised that many aspects of Routine Wellness checks are now covered. I have always taken my dog for an annual checkup regardless, but as well as helping me financially, I feel it will encourage owners to get these check ups. Just as with humans, checkups can spot and head off serious problems, which can be costly both financially and health wise. The representatives I have spoken to have all been courteous, helpful and animal friendly!
Insurer: ASPCA
By: G
Great service
The embrace team is professional and quick to respond to email, phone, etc. I am pleased with the services they offer and I know my puppy is in good hands.
Insurer: Embrace
By: Jenny
Service is Extraordinary
We have had Embrace insurance for two pets for almost a year now, and have been totally satisfied in the claims service that we have received. The claims process is very easy and the claims representatives are friendly and proactively keep you informed on the status of your claim. Claims are processed quickly and accurately. I appreciate the service that I have received with Embrace insurance.
Insurer: Embrace
By: Jill
I tell every dog owner I see about Pets Best.
In 2010 my then 10 YO GSD Raven had cruxiate ligament surgery on her left hind leg. In 2011 she had cruxiate ligament surgery on her right hind leg with complications that paralyzed her left hind. She had no hind leg to stand on. She had a MRI and water treadmill therapy. In 2012, she had a toe amputated due to infection. Pets Best paid their portion of the $16,000 bill as promised. I tell complete strangers about them.
Insurer: Pets Best
By: Sally
Excellent Service
It's been almost a year that my cat, Oreo, has been enrolled. I am extremely happy with your service including customer service, and I highly recommend you.
Insurer: Pets Best
By: Deborah
worth the monthly premium
Though it took longer than expected to get reimbursed it was worth the wait.
Insurer: Trupanion Canada
By: Sharon