217,411+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,411 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Professional Customer Service
I spoke with Ashley today who was both knowledgeable and courteous and was able to answer my questions quickly. I have had questions in the past and have worked with others and they all have been polite and helpful.
Insurer: Fetch
By: Carla D
So far so good with Embrace pet…
So far so good with Embrace pet insurance. I shopped around and they had the best price for what was covered. Getting the records up to date and getting the insurance working was quick. I've had two claims and they were processed and funded within 36 hours. That is pretty damn quick.
Insurer: Embrace
By: Brian
I have never had insurance for the pets…
I have never had insurance for the pets before, I was skeptical. Embrace has been amazing, most claims were paid withing a few days. No hassle, no questions. I am very impressed. I wish my health insurance was as good to work with.
Insurer: Embrace
By: Mike B
Pet Insurance Made Simple
Embrace has been a wonderful resource for me in the years I've been with them. Submission of claims is so easy, and payment is very fast. Also any time I've had to contact them via phone, everyone has been kind and helpful, including my most recent call.
Insurer: Embrace
By: Krisanne Lane
Josh Sabaso was courteous
Josh Sabaso was courteous, professional and took care of all my needs
Insurer: Fetch
By: Mitchy’s storage unit
Easy quotes, difficult follow-up, great resolution
The online quote from Sonnet has the potential to save me more, about 50% of my current insurer’s premium cost. The online survey questionnaire was fairly generic but didn't address specific questions I had about coverage. The email function for asking questions did not work and the chatbot was pretty much useless. I had to search the entire website for a contact phone number to ask my questions. Frustrated but undeterred I had to call the only number I could find on the website, the claims number - which turned out to be their general phone number with its own menu of call options. When I finally did get an agent, she was professional, pleasant and very helpful. Her attitude, willingness to help and disposition is what sealed the deal for me. While the premium may be attractive, the true test of an insurer is the client service and response when a claim is filed. The jury is still out.
Insurer: Sonnet
By: John
Omg what Amazing customer service!
Omg, Samantha was amazing. Courteous, informative, She had a smile,in her voice. I wish Ingotmthis type of customer service everywhere because the world sure would be a better place. Please give Samantha a raise, she’s an asset to your company. Thank you!
Insurer: Fetch
By: Christine Bond
Pets Best reimbursed for Wellness…
Pets Best reimbursed for Wellness vaccines and applied fees for eye infection to Aries' deductible. Filing a claim is relatively simple on line.
Insurer: Pets Best
By: Paula
So easy to manage and manuever.
So easy to manage and manuever.
Insurer: Embrace
By: Sonja
We are extremely disappointed with…
We are extremely disappointed with Embrace’s handling of our claim and will not be recommending this company to anyone. After taking our dog to the vet for an injury to his throat, he was referred for urgent treatment at the ER, which required major draining. Despite this, our claim was denied twice, with Embrace citing a "prior condition." This was not a pre-existing issue, but a new injury that required immediate and critical care. As long-time Geico customers, we expected much better service. The way this claim has been handled has left us frustrated and disillusioned with both Embrace and Geico.
Insurer: Embrace
By: Jerrilynn Sampugnaro