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claims@trupanion.com doesn't receive email claims
I attempted 3 times to send claims to the claims@trupanion.com and apparently, no one received them. I even sent them to a person whose name I had and she said she never received them either, yet I have 3 confimed sent emails. So I am not sure what happeded. I finally went thru my emails and found a girl in the underwriters dept and I emailed her and asked for her assistance and I finally got around to sending them to her and she took care of everything. so I am not sure whats wrong with you claims@trupanion.com site but my claims went out to somewhere although I sent it to that website 3 times to no avail. this happened on another occasion but that was via fax. I like this company but they need to look into that email address because my emails with my claim forms attached sent to that email went nowhere, not once but 3 times.
Insurer: Trupanion Canada
By: Christine
claims@trupanion.com doesn't receive email claims
I attempted 3 times to send claims to the claims@trupanion.com and apparently, no one received them. I even sent them to a person whose name I had and she said she never received them either, yet I have 3 confimed sent emails. So I am not sure what happeded. I finally went thru my emails and found a girl in the underwriters dept and I emailed her and asked for her assistance and I finally got around to sending them to her and she took care of everything. so I am not sure whats wrong with you claims@trupanion.com site but my claims went out to somewhere although I sent it to that website 3 times to no avail. this happened on another occasion but that was via fax. I like this company but they need to look into that email address because my emails with my claim forms attached sent to that email went nowhere, not once but 3 times.
Insurer: Trupanion
By: Christine
Healthy Paws is Amazing!
At seven months, my puppy has had several hospital visits already. Recently, she suffered a serious case of diarrhea and her doctor wanted to run a series of tests and x-rays to determine the cause. The bill was well over $1,500.00. I was completely overwhelmed, but it was a relief to have such great insurance that covered ninety percent of the cost. I am secure knowing that I do not need to avoid taking my pet to the hospital in fear of a large medical expense. Thank you Healthy Paws!
Insurer: Healthy Paws
By: T.
A must have assest to protect fur babies
I am very glad I have ASPCA Pet Insurance. When Dakota became ill the insurance helped me focus on what was truly important, her medical care and our time together, not the cost of the care. While insurance doesn't pay all the bills it makes the financial commitment less of a burden. Dakota has passed away and now I and my elder cat Shawnee are facing the challenges older cats experience. Again I can focus on providing her quality care and our time together. I depend on ASPCA per insurance.
Insurer: ASPCA
By: Joanna
Compassionate Coverage
I first purchased pet insurance from ASPCA for my cocker spaniel. She contracted a serious disease and we were unable to save her. ASPCA was very compassionate about the illness and they wonderful in completing my claim. When I rescued my present dog, the first thing I did was enroll her in this insurance program. Unfortunately we had to use the coverage twice since we got her and ASPCA promptly addressed the claims. I would recommend them to all pet owners. The policy provides some peace of mind and financial assistance for costly I'll less expenses.
Insurer: ASPCA
By: Vincent
excellent coverage, excellent service
Our 1 year 5 month old Welsh terrier showed signs of lethargy & poor appetite. After stays at the Emergency & personal vet hospitals, it turns out Radar had swallowed a piece of toy, causing an intestinal obstruction, requiring abdominal surgery to correct. He is now well on his way to recovery. I submitted the invoices to Trupanion & within 24 hrs and less, we had our claims processed. I also called customer service with a few questions & was given prompt & helpful information. The forms are also very simple & easy to fill out. In addition, I had some old invoices for other unrelated vet visits but they were past the 90 day submission requirement so I had not submitted them. Turns out, Trupanion has dropped the 90 day limit for claims & I was able to get those processed as well. We could not be more pleased with the service, coverage & excellent efforts by the Trupanion staff. Thank you!
Insurer: Trupanion Canada
By: Patricia
excellent coverage, excellent service
Our 1 year 5 month old Welsh terrier showed signs of lethargy & poor appetite. After stays at the Emergency & personal vet hospitals, it turns out Radar had swallowed a piece of toy, causing an intestinal obstruction, requiring abdominal surgery to correct. He is now well on his way to recovery. I submitted the invoices to Trupanion & within 24 hrs and less, we had our claims processed. I also called customer service with a few questions & was given prompt & helpful information. The forms are also very simple & easy to fill out. In addition, I had some old invoices for other unrelated vet visits but they were past the 90 day submission requirement so I had not submitted them. Turns out, Trupanion has dropped the 90 day limit for claims & I was able to get those processed as well. We could not be more pleased with the service, coverage & excellent efforts by the Trupanion staff. Thank you!
Insurer: Trupanion
By: Patricia
Helpful and friendly
My Bichapoo wasn't feeling well and was coughing. I had to bring her to the emergency veterinarian since my vet had no appointments available for her. I knew my visit wouldn't be too costly since I had Trupanion to back me up. Trupanion handled my claim promptly and in a very friendly manner! I'm very grateful for their service!
Insurer: Trupanion Canada
By: Isabelle
Helpful and friendly
My Bichapoo wasn't feeling well and was coughing. I had to bring her to the emergency veterinarian since my vet had no appointments available for her. I knew my visit wouldn't be too costly since I had Trupanion to back me up. Trupanion handled my claim promptly and in a very friendly manner! I'm very grateful for their service!
Insurer: Trupanion
By: Isabelle
Always So Simple, we love Embrace. Thanks!
Our Dane, Harley, started gagging and heaving like she needed to vomit but didn't. Not the norm for her. I rubbed her throat, tried to get her to drink some water, maybe she had a piece of kibble stuck. Then I decided to feel her stomach. It was rock hard. I was fairly certain her stomach had twisted and it was some type of gastric torsion - known as bloat - that happened. We rushed her to the nearest emergency vet and let them take care of her. She made it through surgery but they had to remove her spleen b/c of the damage due to lack of blood flow. She had to stay at the Emergency vet for 2 1/2 days and they charge by the hour. The best part of this scary experience is that we didn't have to worry about the huge bill. My husband came home that night concerned about the estimate he was given for the surgery, stay, etc. $3400 - $4500. I told him with confidence we have to meet the deductible we chose then we only pay 10% of the remaining covered charges. This isn't the first time I've had to file claims. The process is quick and easy from start to finish. The vet filled out the form and faxed it for me with the invoice/bill, I got an email the next day, and today I got an email that I'd be reimbursed for $3580 of the $4427 I was billed. I'm extremely pleased. We paid the deductible and 10%. It took 8 business days from the day they received the claim. Thanks again, Embrace.
Insurer: Embrace
By: Natalie