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Pet parents across the U.S. and Canada have left over 224,949 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Representatives listen and provide…
Representatives listen and provide clear answers to all questions.
Insurer: Prudent Pet
By: Sharon Bowen
There was a quick response time when…
There was a quick response time when putting in our claim at the vet, after our French Bulldog had to have unexpected spinal surgery. They covered a significant amount of the costs and were very timely in their response to the vet.
Insurer: Trupanion
By: Kathryn
Your automotive phone is just horrible
Your automotive phone is just horrible! I have been a customer for 6 years and to this date, it doesn't recognize my phone number. I have asked your agents at least 40 times to please look into it. Still not fixed 6 years later and 5 pets are insured with you. I have been paying 6 years worth of premiums and it still isn't fixed! You change policies every year and the benefits get less, but the price goes up!
Insurer: Nationwide
By: MaryAnn Adelson
Rosie explained everything for me
Rosie explained everything for me . She made it easy to understand.
Insurer: Nationwide
By: customerRickie
Friendly, knowledgeable,
Josh was very friendly and knowledgeable. He explained the policy thoroughly, and gave me my options.
Insurer: Fetch
By: Susan Montgomery
Very easy to submit a claim
Very easy to submit a claim
Insurer: Embrace
By: Claudia Ionescu
THE BEST
Our Haley tore her ACL and had to have surgery. Pets Best was absolutely wonderful in helping us get thru this. The ease of filling the claim and the quick response helped us so much in a time we needed it the most. Thank You Pet's Best
Insurer: Pets Best
By: Randy
Claim
I was very happy with how my claim was handled and how quick it was settled.
Insurer: MetLife
By: Alice
Failed on the first claim
I submitted my first claim for my dog's sick visit to a clinic which was denied within a matter of days without any phone call to me due to missing vet exam notes. I made multiple calls and emails to Spot confirming the vet had sent the exam notes and the claim would be reopened. The reps confirmed receipt of the notes. When the claim was not reopened as promised after 6 more days, I called again. This final time I called the rep said they never received anything which was a complete contradiction to the previous calls I had made. I cancelled the policy at that point since it was such a massive hassle on the very first claim. Waste of money on premium payments.
Insurer: Spot
By: Melissa