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I want to cancel my policy and cannot get through on phone or chat this is the worst service I have ever experienced
I want to cancel my policy and cannot get g
Insurer: MetLife
By: Wendy Newberry
Our dog was diagnosed with Lymphoma and…
Our dog was diagnosed with Lymphoma and Spot has paid pretty much all of our bills so far which has made choosing the treatment easier on our minds and hearts.
Insurer: Spot
By: Jennifer Rubey-Guerreiro
We love Pets Best
We love Pets Best, the piece of mind in knowing that if something happens to your pet they are covered is invaluable. They are very thorough and keep you in the loop the entire claims process and receiving reimbursement is super quick and easy. I will only use Pets Best for current pet and for future pets.
Insurer: Pets Best
By: Ann
Unprofessional costumer service
Today, I had some questions about my policy since they had made so many changes since I joined years ago. Lately, it seems like nothing is covered. Therefore, I started a chat. I had to ask the same question several times as I was given no answer. It was like the agent did not read the question. At the end, she was very rude and unprofessional. The cherry on top was the after email she sent me answering my question in a very passive aggressive and unprofessional way.
Insurer: Trupanion
By: A Vazquez
Pays nothing
Pays nothing, just one example: insisted my elder dog's pneumonia was a preexisting condition from 3 years ago. Yes, he has had pneumonia for 3 friggin years! I cancelled, it is pointless as they will only take your money and reject every claim.
Insurer: Embrace
By: JB
Great service
If you have a pet, this is the insurance you need. My Rudy has been a sickly fellow for 2 years. I have never had a problem getting his vet bills paid. Rudy is at the vet hospital at least 3 times a year, along with vet visits. Embrace pays 90 percent after the deductible, including his heart medications.
Insurer: Embrace
By: Sharon Aiken
Embrace Keeps My Service Dog Working
When I signed up Bonnie, my Shetland Sheepdog, for Embrace Pet Insurance, I hoped I'd never need it. Sadly, Bonnie deine,veloped idiopathic canine epilepsy in July of 2024. She's my service dog, and there was no question of having her care managed by Bush Neurological in Leesburg, VA. As you might imagine, Bonnie's care has been expensive. But thanks to Embrace, she's covered for everything beyond a very reasonable annual deductible. My claims are acknowledged within minuted of submission, and payment is swift. Thanks to Embrace, we have no financial worries concerning Bonnie's care.
Insurer: Embrace
By: Nattering Springs
Amanda Mello Is Awesome!
It was a total pleasure to speak with Amanda Mello! She was friendly, polite, professional, compassionate, thorough, and explained everything in a way that it was easy to understand. I felt great working with her, and it made the process of getting an insurance policy for my new cat really joyful. Thanks Amanda!
Insurer: Fetch
By: Becky Kirsch
Amanda Mello Is Awesome!
It was a total pleasure to speak with Amanda Mello! She was friendly, polite, professional, compassionate, thorough, and explained everything in a way that it was easy to understand. I felt great working with her, and it made the process of getting an insurance policy for my new cat really joyful. Thanks Amanda!
Insurer: Fetch
By: Becky Kirsch
Amanda Mello Is Awesome!
It was a total pleasure to speak with Amanda Mello! She was friendly, polite, professional, compassionate, thorough, and explained everything in a way that it was easy to understand. I felt great working with her, and it made the process of getting an insurance policy for my new cat really joyful. Thanks Amanda!
Insurer: Fetch
By: Becky Kirsch