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Pet parents across the U.S. and Canada have left over 209,939 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They added a "wellness" benefit to my…
They added a "wellness" benefit to my dog's monthly pricing, but claimed that her pricing only went up because of "inflation". The "wellness" benefit was supposed to reimburse expenses up to $300 for wellness items like checkup appointments. They reimbursed me $60 for her $259 appointment. Then they sent me the ACTUAL breakdown of what was covered. Spaying and Neutering takes up $175 of the alotted reimbursement, meaning it can ONLY be applied to that OR a dental cleaning. Those are more commonly needed in much older dogs or dogs with little history of good dental hygine.. For a 3 year old female dog who has very healthy teeth reported at every vet visit and is ALREADY spayed, this makes no sense to add this "benefit" to my policy. They misrespresented the product and then charged me for it. Just a joke. How could they not know that you can only SPAY or Neuter a dog ONCE in their lifetime?!?!?! Then, when I tried to call in, I had to speak to 7 (not exaggerating) different people before I could get one to message supervisor who then called over an hour later, leaving a voicemail with NO contact/callback information and just "please throw out some times that work for you in the next week to meet". I'm sorry, NOW is the time I have allotted to track this down. So sad what they have become. I saved $67.88 per month by switching my dog to another provider, all while on hold. If you want to sample my experience, read their reply, lol. This doesn’t include their email offer to “explain your benefits.”.. so I think this is nearly 10 attempts to explain how benefits work while making no actionable change and not admitting how wrong this is. Trajectory seems clear from here. It does nothing to explain something to someone over and over again, especially when said person has already moved on. Explain before enrollment occurs, since ya’ll love to explain things so much. Edit: I’ve had to block Fetch from emailing me because their algorithm of automatic replies is broken and their “staff” keep reaching out asking how they can help because they see that the policy was cancelled. Yes, that was the entire point, lol.
Insurer: Fetch
By: kr
Prompt claim reveiw and refund given…
Prompt claim reveiw and refund given within 1 week of claim submission.
Insurer: Pets Best
By: james boyd
The process is very smooth
The process is very smooth, instructions are easy to follow and quick turnover.
Insurer: MetLife
By: The Santiago Family
Easy to navigate the website and review…
Easy to navigate the website and review options side by side.
Insurer: Nationwide
By: Stephanie
Took forever to bind a policy
Took forever to bind a policy
Insurer: Nationwide
By: customer
Great options for dog and affordable
Great options for dog and affordable
Insurer: MetLife
By: Dennis Rivas
Great service for our pets
MetLife Pet Insurance is a wonderful service. Our pets are family and having this available is such a help when unexpected costs arise. The website is easy to use and the reimbursement process once the deductible has been met is seamless. I've called several times and customer service is always helpful.
Insurer: MetLife
By: Pat
For pet's older then 9…
Very great deals for pets older then 9 or up. With coverage that take's care future accidents and dental, with full body scanning and heart...
Insurer: Nationwide
By: Brent
Amazing communication
Amazing communication, quick responses and reimbursement. I’ve only recently had first time claim and I was so relieved for the ease of process. Great job met life
Insurer: MetLife
By: Deeann D
Super easy and complete information…
Super easy and complete information provided.
Insurer: MetLife
By: Stacey Sylvester-Carter