Astounded
I am astounded at the service we received promptly during a recent emergency with our Pomeranian puppy! I don’t have words for the gratitude I feel toward Trupanian. Partnering with TRUPANION is truly the best decision we’ve made for our pet. No guessing, waiting, such a comforting feeling of being in the best hands we could be!
- INSURER:
Trupanion
- POSTED: 03/28/2023
- BY: Valerie
- BREED: Pomeranian
- AGE OF PET: 0 - 3
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Look no further.
I called to get the best prices and tailor to my needs. Customer service rep was awesome, she not only went over EVERYTHING, but also gave me advice she didn't need to. I had Embrace, and they were making me wait a year for pr-exsisting conditions for a year starting Dec of 2021 and would run out Dec 2022. The conditions were worms that were resolved and cleared. When my kittens came home I was feeding too much as once, so they regurgitated. I called the vet for advice and she told us to feed them more frequently with smaller portions and it would resolve , which they did.. Embrace's policy was if something happened before Dec 2022, the clock would restart again from that date for another year. I was paying about $45 a month, no wellness included.
Fast forward to MetLife Pet, I saw people on my various pet sites on Facebook mention MetLife Pet and make sure to CALL them, not to sign up. I told MetLife pet about the preexisting conditions and they said it was fine. Accident started from day 1 and illness started 14 days later. That was after the soap notes were read. I have a policy that is 250 annual deductible, 100 percent coverage. It covers wellness as well, and a host of other goodies. I pay about 61 dollars monthly. My cats prescription fleat/tick meds and heart-worm meds run me about 170 every 3 months, the yearly exam between fecal samples, vaccines and exams cost me about 450 dollars. I actually break even on the insurance, and if anything would happen to my cats, I have piece of mind I have coverage.
I have called them several times regarding various questions, I am ocd, and like no surprises. They are always very nice, take their time answering. One of the best customer service I have ever encountered.
I do have to pay out of pocket for reimbursement, but Their turn around time is super fast. I just ordered pills for my cats last week, they were shipped but were not here until tonight. I submitted as soon as I purchased and I just got an email tonight saying my claim has been approved and will be in my account later this week.
I can't say enough about this company, I am super, super excited to have found them, and drive people crazy that have pets telling them to sign up for the insurance. My advice is to have a credit card with a good limit used just for the cats if possible. I have it put into my checking and then I disperse it to the credit cards.
- INSURER:
MetLife
- POSTED: 03/28/2023
- BY: Gloria
- BREED: Tabby
- AGE OF PET: 0 - 3
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Coco
Exceptional service and coverage
- INSURER:
Trupanion Canada
- POSTED: 03/28/2023
- BY: Vanessa
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Smooth and simple process
The process was clear and simple
- INSURER:
Trupanion
- POSTED: 03/28/2023
- BY: Stuart
- BREED: Havanese
- AGE OF PET: 0 - 3
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Love Trupanion
Very easy to put claim in and got a decision very quickly.
- INSURER:
Trupanion
- POSTED: 03/28/2023
- BY: Katherine
- BREED:
- AGE OF PET: 0 - 3
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Very nice representative who provided clear information regarding coverage.
Very nice representative who provided clear information regarding coverage.
- INSURER:
Trupanion
- POSTED: 03/28/2023
- BY: Ann
- BREED: Miniature Goldendoodle
- AGE OF PET: 0 - 3
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Ashley was very pleasant and able to answer all my questions.
Ashley was very pleasant and able to answer all my questions. Trupanion is a true companion in the overall Healthcare of my dog.
- INSURER:
Trupanion
- POSTED: 03/28/2023
- BY: John
- BREED:
- AGE OF PET: 0 - 3
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Sophieâs mom
Easy to submit claims on mobile app. Quick confirmations and correspondence. Fast payment.
- INSURER:
Trupanion
- POSTED: 03/28/2023
- BY: Denise
- BREED:
- AGE OF PET: 0 - 3
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I thought it was very easy to file a claim and the reimbursement was quick.
I thought it was very easy to file a claim and the reimbursement was quick. I do, however, take issue that the exams were not covered because they were a daily assessment as to how Rudy was doing with his recovery from severe intestinal bleeding. They were not a "normal" wellness examination.
- INSURER:
Trupanion
- POSTED: 03/28/2023
- BY: Brenda
- BREED:
- AGE OF PET: 0 - 3
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