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Pet parents across the U.S. and Canada have left over 216,731 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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You changed my coverage after 12 years…
You changed my coverage after 12 years of being a loyal customer. I would like it back the way it was previously. This was due to a few claims that my pet had.I have paid my ever increasing insurance premiums without a complaint or hesitation. I always told fellow dog owners what good coverage I had. I guess that’s all changed now. I know there will be no response as there usually isn’t from large corporations. My policy went from 90% reimbursement with $100 deductible to 70% reimbursement with a $500 deductible. Raised my rates also but that is a minor complaint. You can complain all you want but nothing will change. It never does. Was a very good company until recently.
Insurer: Healthy Paws
By: Stephen sr D'amico
The process for a reimbursement isn’t…
The process for a reimbursement isn’t too long!
Insurer: Spot
By: Liz
You can find better…
The lack of customer service is beyond unprofessional, especially when you need to speak to someone. Had my insurance set for my payday to take out and it literally to the minute of 12am will attempted to take it out when the funds are not even installed yet. To do is a business. I would think that it would have to operate during banking hours or business hours as my bank and employer do. So I asked if I could change it the extraction date, I've called several times waited on, hold. Finally spoke to someone after a 2 hour. Wait, and then still they told me I would have .to wait until it was repulled out of my account. And only then I would be able to call and make the changes. You cannot pay it on your own. As an average, Canadian payments and things have increased. So I do delegate my payments of importance around my paycheck. So for them, to pull out the money 10 to 15 days later, it ask me with nsf in a cancelation. I find sonnet, very unprofessional and anything that says it's good is probably a bot, and if you don't think it's a bot, the whole company is ran by AI. So there's that.
Insurer: Sonnet
By: Bianca Perez
Five stars for insurance?!
Honestly never thought I'd be giving a five star review to an insurance company, but here we are! Our 8-year-old pup had to have TPLO surgery and the coverage/submission/claim process was easy breezy. I was shocked with how quickly we were reimbursed (literally 30 hours after the surgery), and it eased the financial stress significantly.
Insurer: Healthy Paws
By: Kari Ensor
Great Experience Purchasing Pet Insurance
Amanda was great! She explained details about my existing plan and the new one I was looking for today. She was very pleasant and easy to talk with; she was very knowledgeable about all the details for each plan that is offered thought Fetch Pet Insuance. I should have called when I took out insurance on my 1st pet, I did it online and that was easy too, but talking with someone was much better!
Insurer: Fetch Canada
By: JF
Sometimes a wait for money
Sometimes a wait for money
Insurer: MetLife
By: customer
Make a claim and they'll cancel your policy
I made a claim on my home insurance, they sent out a guy to take a look. After a few weeks we decided not to move forward with the claim, however because we had asked for a review - they have now declined to continue insuring us when we move house. After 4 years, I have to leave them ... because I made a claim. And yes, they replied saying contact them - I did, FOUR times. Over 3 weeks to get the answer - their agents are personable and friendly but bound by insane policies (and most of them also don't email you back as per promises!)
Insurer: Sonnet
By: James Caddy
Amazing service so Far!
Peanut was recently diagnosed with gallstones and I have had nothing but excellent customer service. Submitting claims and reimbursement has been a braze and I was able to also get preapproval for her surgery. This has been my experience and I hope that you experience the same thing that I am.
Insurer: Pumpkin
By: Marella
Very easy to submit my claim and the…
Very easy to submit my claim and the claim was done quickly.
Insurer: Fetch
By: Doreen