217,249+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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A Reliable Partner
After 5 years with Pet's Best insurance I can say that they've been a reliable partner in the care of my pet. The claims process is simple and quick. You never get the feeling they're trying to get out of pain your claim if it's legitimate. I will continue to use them as my pet insurance provider.
Excellent insurance for us
In the many years that we have had insurance thru ASPCA, I have always had helpful people who have assisted me with adding new dogs, questions about insurance policies and anything that I needed. I would recommend ASPCA to those looking to insure their pets as they go thru the process of deciding which insurance to choose.
Insurer: ASPCA
By: Kim L
Five star service promised and delivered!
I have nothing but great things to say about Fetch Pet Insurance at this point. They have been a pleasure to deal with regarding my first claim (emergency surgery for my cat Roo)...they were very thorough, very easy to submit a claim, answered all the questions I had, and, perhaps most important, were amazingly fast with the reimbursement. I can honestly say I have never been more pleased dealing with an insurance company, and I will absolutely be recommending their service to all my friends who are also pet owners. Thank you for relieving some of the stress on a devoted pet owner who hated seeing his cat in pain; it is very greatly appreciated. Congratulations also on following up on everything that was promised...we have all dealt with insurance companies who promise one thing and push back when it comes time for delivery, but Fetch kept everything aboveboard, straight-forward, and no surprises. Five star service in my book!
Insurer: Fetch
By: Bob
Excellent policy - I am completely satisfied!
My dog developed several illnesses several years ago and Pet's Best processed my claims quickly and fairly. I recommend them highly!
Insurer: Pets Best
By: Deborah
Easy and fast claim process
Easy and fast claim process. We just filled out the form online and submitted the invoices. No questions asked.
Insurer: Fetch
By: Jenni
Difficult for older folks to…
Difficult for older folks to use…especially under stressful circumstances…..loss of pet.
Insurer: Embrace
By: Sandy Jimerson
Claims are easy, pain free!
Claims are easy as process is straight forward and refreshingly clear. A well-structured web site.
Insurer: Embrace
By: Jim
All pain, no gain
The coverage is expensive, but I don't get much out of it. Last year, it would have been cheaper to just pay my (expensive, excellent vet) and skip the insurance. In part, because Embrace avoids paying out anything, it hassles both the paying customer and the veterinarians office, and I ended up paying for both the insurance AND the vet bills. I've never seen anything except "longer than average wait times" for customer service. It's like they think a US-based service won't have more customers try to call during the day, during their operating hours, and average the wait times for all 24 hours. For example, for each claim they expect the veterinarian to send the complete medical records of the dog. If you RECENTLY adopt a PUPPY and there isn't enough of a medical record, they'll call the medical record a summary and put the claim on hold indefinitely. It's a two month old puppy in for his second vet visit, this time because he's sick. How long do they think the record will be? I have never received a check from Embrace, though they claim they sent one for other services. A check that was $250 on an over $1700 claim, I might add. If you like paying double for the same amount of healthcare for your pet, this is the insurance for you. It's like paying someone so that you can do extra paperwork without any benefit. Oh, and it auto-renews and does not allow you to opt out of auto-renew. With most services, I like auto-renew, but I want to drop this "service" so much. My veterinary clinic works with other insurance firms the way human hospitals work with insurance firms. This is not the case with Embrace. I'm not saying that this is because Embrace is difficult to work with and doesn't pay out. I'm just saying that I've found Embrace difficult to work with, and it doesn't pay out and wouldn't be surprised if vet offices don't want to work with them because of this. The second star is only because they have a nice-looking website. I'm definitely getting scammed by Embrace and will drop them as soon as I figure out how. A feat that is proving to be challenging.
Insurer: Embrace
By: Mandy MacDonald
This is a terrible insurance
This is a terrible insurance. Don't bother. Constant requests for more information from the vet, just so they can deny your claim. I had preventative coverage for my dog, and they requested 2 years worth of vet records to reimburse for a vaccine. You don't need 2 years of records to do this reimbursement. If you like to jump through constant hoops, and get denials, this is the insurance for you. Also, canceling the insurance is a nightmare. There is no way to do it online. They make you call them to cancel. Terrible business practice.
Insurer: Spot
By: Urszula
AWFUL SERVICE..
AWFUL SERVICE... GOT DENIED ON MY MILOS CLAIM. FIRST TIME USING MY PETS INSURANCE..BECAUSE OF THE WORDING ON HIS INVOICE.EVEN THO IT STATES PAYED IN FULL..
Insurer: ASPCA
By: Lulu Duran