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Company paid as they promised they…
Company paid as they promised they would pay, and they paid the claim quickly. Excellent customer service when speaking with representative.
Insurer: Pumpkin
By: happy customer
At the time of purchase
At the time of purchase, the representative assisting me explicitly stated that my dog’s neuter procedure would be covered under the policy. However, upon submitting a clam for reimbursement after the surgery, I was informed that the procedure falls under wellness care, which is not included in my policy.
Insurer: Embrace
By: Brooklyn Pennington
Easy to use
Easy to use! Quick claims processing!
Insurer: Embrace
By: Stacy Friedman
Very efficient
Very efficient! Received reimbursement in less than a week. Also very pleasant and helpful with any questions or issues.
Insurer: Pumpkin
By: Charlotte Hodges
I signed up for a wellness plan
I signed up for a wellness plan, so I don't know why ALL yearly vaccines aren't covered.
Insurer: Pets Best
By: Bill
I have been a client for many years and…
I have been a client for many years and have three dogs registered on Embrace. I appreciate the ease with which I can file a claim and the reasonable responses to my claims. I also appreciate that I can simply send along the receipt from my vet with minimal explanation. I have been able to trust that you can figure out what is covered. I just recently had one of my dogs come down with Anaplasmosis, which has occasioned testing the other two dogs, as well needing to recheck the original dog--many vet visits in a short period--and Embrace has handled these claims swiftly and well.
Insurer: Embrace
By: David Rosenwasser
My first experience with pet insurance…
My first experience with pet insurance since we had mainly adopted much older cats and some with chronic health issues. I added the wellness coverage as well and his annual exam, fecal, rabies shot and standard cbc were covered. Filing the claim was quick and easy and payment was fast. I hope my cat has a long and healthy life but rest easier knowing I will never have to refuse necessary treatments due to cost since I am now retired. I looked long and hard at other companies, but Pumpkin was the best deal for my needs.
Insurer: Pumpkin
By: cheryl craig
Pre-existing condition
Almost every claim is pre-existing condition unless they were hit by a truck
Insurer: Embrace
By: AJ Germek
So very easy to submit claims and when…
So very easy to submit claims and when I call, all associates have been so very kind and courteous.
Insurer: Embrace
By: Martha
Bait and switch
First policy renewal and the premium doubled!! No claims at time of renewal. Bait and switch tactic which will now cause issues when I change back to our previous insurance since they will be new pets instead of having a history on the policy. And because I had a claim (just after the policy renewal) now that will be a preexisting condition on any new policy and won’t be covered in future. Really got screwed over with long lasting repercussions.
Insurer: Embrace
By: Georgia