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Good experience
So far, I’ve had a good experience I was able to submit my claim and get the money back that covered using the card that I had to at the time it was fairly simple. I hope in the future will be the same if I have to use you guys again.
Insurer: Spot
By: Kelly Rosas
Just Another SCAM Insurance Company
It has been the worst pet insurance company. We also purchased wellness coverage for both dogs. They claim to cover so much until you file a claim. This crap company denial rate is through the roof. They have no staff to help, your claim sits for 4 to 5 weeks before they deny your claim. Customer service is for sh_ _. After another denied claim even my vet wrote in letters correcting them and hey denied it again. It cost us $129.00 a month, we spent $3,800.00 at the vet's office and received $33.60 back with a $500 deductible. Everything comes back as PREEXISTING CONDITION. My dog has an ear infection 2 YEARS before this insurance and they label it as preexisting. MetLife salespeople told us items such as vitamins were covered. Their claims department denied vitamins again with the term PREEXISTING, preexisting because she was on them before the insurance start date. RUN away from this company and just think what they do with their other lines of insurance. The experience and service beyond terrible. I recommend that you never use MetLIfe Pet insurance.
Insurer: MetLife
By: Richard M
Claims were paid quickly and were…
Claims were paid quickly and were explained well. If I needed to call customer service they were always helpful.
Insurer: Spot
By: Susan Maynard
Submitting claims
Submitting claims was easier than anticipated it to be.
Insurer: Embrace
By: customer
The representative was very kind and…
The representative was very kind and genuinely enjoys animals. She had a ready response to all questions. I had received a quote and she finalized it on the phone with me so I didn't need to go back and do it.
Insurer: Prudent Pet
By: Erika
I had several questions Questionsand the…
I had several questions and the associate was very helpful. He knew the answers and was easy to understand. Only complaint was being on hold for 20 minutes.
Insurer: Embrace
By: Joseph Rutherford
Great experience
We have had stop for two years and this is the first claim I had entered. It was easy and we got the claim approved and paid in a week very impressed with the service and speed. Would highly recommend.
Insurer: Spot
By: Jennifer Ellis
Simple and straightforward claims…
Simple and straightforward claims processing.
Insurer: Spot
By: Jason Watts
Underwriting is very unfair
Underwriting is very unfair. Would give a “0” if it was offered.
Insurer: Embrace
By: William