216,195+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,195 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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DO NOT GET THIS INSURANCE
So, I've been paying for this insurance. They "promise" to take care of your pets. But it's the opposite. They're the lackies of the the fucked up vets. Forcing people with no money to pay way more, be in debt and get nothing for it but having to work harder and spend more time away from my pets. They don't do anything. They literally keep you on hold for hours constantly telling you your call matters and we'll transfer you to the next available agent. Newsflash. There are no agents. They take the money and put in 0 effort. It's absolutely despicable. Don't get this pet insurance. They will tell you ALL your claims can't be reimbursed and they'll send you a dumbass email saying here's our EOB. It's a fucking card with descriptions. It literally tells you nothing. I'll go deeper in debt for anyone who'll sue them for me.
Insurer: Pets Best
By: James
MetLife Claims experience
Nothing but the best. Saw reviews where folks claimed they waited forever. Not so in our case. Always paid within 1-2 day of electronic submission of claim. We have carried pet insurance for many years. Had good experience with other carriers, but Nationwide our previous carrier has cut back on coverage and gone way up in price. So far, more than satisfied with MetLife. Other than asking for SOAP notes we don't have to bother our vet with claim forms. Was surprised to see that some items not covered by other insurers are covered by MetLife.
Ill informed customer service
I was told over a year ago that my monthly laser treatments for my old dogs arthritis would not be covered I still continue as I could see it benefit her. I come to find out it would have been covered all this time! I was also told a year ago that the lower back issue my other dog would not be covered but as a good pet parent continue out of pocket to have him also treated. I come to find out now that this too would have been covered after his issues have become chronic and needed to see a specialist. The customer service people need better education and maybe provide a list of what is covered to insurance holders. I’m upset that all the money I put out for insurance and only come to find out now that I could have put in claims all this time. It was implied to only use the insurance for emergencies. Which I have done! Makes me not happy with the company.
Insurer: Embrace
By: Kerian Bray
Paid nothing
On an $800 vet bill they could have paid something but did not pay out one cent to help cover the vet bill.
Insurer: Pets Best
By: Shirley
Worth the wait.
I feel that I was definitely given a fair claim. I was so thankful to be reimbursed for the cost of my cat swallowing a Nerf gun dart. The only unfortunate thing was that it was hard to speak with a live person… Long hold times. Also, it took quite a while to get reimbursed. However, if you are willing to wait, it’s worth it …especially since this insurance has such a low upfront cost. I would recommend!
Insurer: Pets Best
By: Heidi
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
So happy we were covered by Trupanion!
Almost lost my girl, she ingested something, and needed EMG surgery. I had to sign for a potential 4,000 bill, a week before Christmas. I was so relieved to have the insurance! Thank you Trupanion.
Very easy process to submit a claim!
Very easy process to submit a claim!
Insurer: Embrace
By: J T
Consistent, personable services
Every time I call, someone answers right away. They are all friendly, personable, which you don't find very often, much less with such consistency. The only problem I have is the system to upload documents never works, and this has slowed down the process dramatically, and hindered communication.
Insurer: Embrace
By: Ron Richerson
Peace of mind
My dog was injured and I ended up taking him to the emergency vet during the middle of the night. Of course the cost was high. I was only worried about him that night. But the next day, he was starting to feel better and I was worried about the cost. I filed a claim and the funds came back quickly. I am very grateful for SPOT.
Insurer: Spot
By: ReaderE