Service was almost perfect
Service was almost perfect
- INSURER:
Trupanion Canada
- POSTED: 05/30/2021
- BY:
- BREED: Nova Scotia Duck Tolling Retriever
- AGE OF PET: 7 - 10
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Do Not Buy Trupanion
I have had the worst experience with Trupanion insurance. They go out of their way to cover nothing. My pet had a wound on her paw and they told me it was a pre-existing condition and refused to cover it. I have spent over $7000 on pet care in the past year while paying $153 a month for Trupanion and not gotten a single dime from them. Do not waste your money on this company. I wish I could get all the money I've wasted back to pay for my pet's medical needs.
- INSURER:
Trupanion
- POSTED: 05/29/2021
- BY: Alyssa
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: Over 11 years
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A must for anyone interested in pet insurance!
We adopted our first pet during the COVID-19 pandemic, as so many others did. We were so eager to add a new member to our family. After we adopted Nala, we were at the vet twice in one week (once for an infected spay spot and a second time for a UTI from transport). As new pet parents, we were fully aware of the financial responsibility but didn't expect it so quickly. Something in our gut said that we should get her pet insurance. We have had her now almost a year and Healthy Paws has saved both us and Nala!! In less than a year, we have seen two vet specialists as quickly after she settled into her new home, she became very sick. The comfort of having pet insurance with Healthy Paws allowed us to be able to give her the best care, where we found out she was born with a mild heart defect and is currently in testing for IBD. With the ease and sense of security that Healthy Paws gives us helps us know every time we take her to the vet, we are both taken care of. Without the insurance, I fear that our lives would look completely different than they are now.
- INSURER:
Healthy Paws
- POSTED: 05/29/2021
- BY: Amanda
- BREED: American Staffordshire Terrier Mix
- AGE OF PET: 7 - 10
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Company does a great job of taking your money monthly but will find any reason not to cover your pet!
I signed my dog up for Trupanion on 5/20/18 when she was about 9 months old thinking it would be a great way to assure we can keep her healthy as possible without busting the bank. What a bad idea, I do not reccomend this company. At $52 a month for the highest possibly deductible of $1000 they will find any which way simply take your money monthly, and deny any coverage of your pet.
I was told they will not cover allergy shots for my dog that would come in at $92 monthly and would be life changing for her since she is losing fur around her paws, chewing excessively, itching and bleeding; because our veterinarian gave us ear drops that can also be used to treat ear infections when she was 4 months old.
I kept my paperwork from all veterinarians for the lifetime of my dog and Trupanion stated she was treated on 10/4/17 for an ear infection which was incorrect, when I showed proof that she wasn't and ASKED if they could show me THEIR proof of her being treated I was told they could not show me the proof that they could go by because it's a violation of privacy?? Like my dogs a human and I don't pay them monthly for the policy?? I was told to submit an appeal with the help of my current vet which I have no faith in after reading reviews on here. I am going to be canceling my policy with Trupanion and finding a policy with a more trusted company. I hold pet owners to this, beware Trupanion is a scam! They will take your money and will not help you or your dog in return.
- INSURER:
Trupanion
- POSTED: 05/29/2021
- BY: Kaylee
- BREED: Boxer
- AGE OF PET: 7 - 10
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Not transparent
When trying to sign up for an insurance plan, my vet didn't automatically pop up and so I couldn't proceed any further. I emailed customer service about this, they responded asking about a window of time in which someone could call me. I gave them my availability, but then did not hear back from them for over a month (only heard from them after I sent a follow-up email asking for a call). The rep finally called me and helped set me up with a plan.
A few months later, my cat had an issue with one of his teeth and it needs to be extracted. When I called in to ask a couple of questions, the rep told me "well first of all, you don't have dental coverage yet because you're still within the 6 month waiting period". When the rep had called me to set up the plan in the first place, the only mention of a waiting period was the first couple days after signing up for the policy. There was no mention of any other waiting periods.
When I called in with questions about the dental extraction, I told the rep that this was news to me and asked her to point me in the direction of where this would be indicated. Insurance Summary simply says "your policy may be subject to waiting periods", but when they so heavily emphasize the first couple days after signing up for the policy, there is no reason to think that the waiting period mentioned on the Insurance Summary would be referring to anything other than that. Not to mention the fact that they refer you to the Policy Wordings, where there is no mention of waiting periods until page 22!
Customer service was pleasant to deal with once I got hold of people, but overall severely disappointed in the lack of transparency throughout this process. Probably going to opt out of the plan.
- INSURER:
Petsecure
- POSTED: 05/29/2021
- BY: Laura
- BREED: Domestic Short Hair
- AGE OF PET: 0 - 3
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Best pet insurance on the planet!
Trupanion is a refreshing and professional organization to deal with. Claims are conveniently entered online and there is is an almost immediate response from the Trupanion staff. Claims are quickly adjudicated and funds are sent directly to my checking account. No surprises. No disappointments.
- INSURER:
Trupanion
- POSTED: 05/29/2021
- BY: Kenneth
- BREED: Labradoodle
- AGE OF PET: 7 - 10
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The Best!
I am very pleased with the way Simon's claims are handled. Having to deal with a very young dog with serious issues is stressful enough and knowing that Trupanion is thorough and fast and completes claims within a few days is appreciated. No hassles just excellant service.
- INSURER:
Trupanion
- POSTED: 05/29/2021
- BY: Sandra
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
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Trupanion person was polite professional and knowledgeable.
Trupanion person was polite, professional and knowledgeable.
- INSURER:
Trupanion Canada
- POSTED: 05/29/2021
- BY:
- BREED: Miniature Long Haired Dachshund
- AGE OF PET: 7 - 10
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Fast turn-around
We love Trupanion! Great customer service and fast turn-around of claims!
- INSURER:
Trupanion
- POSTED: 05/29/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Disappointed
The response time was excellent. However, I am now very confused by what is covered in my dog's policy. He had several suspicious lumps biopsied and none of the testing was reimbursed. While I have largely been very satisfied with the coverage over the years, my latest experience has been a big disappointment.
- INSURER:
Trupanion
- POSTED: 05/29/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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