221,424+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,424 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great experience for a first time user…
Great experience for a first time user of Pet Insurance ever . Recommended by my Vet. Pumpkin made the process seamless and easy . I received 100 % reimbursement for a wellness exam and blood test in less than 2-days.
Insurer: Pumpkin
By: Brian
Excellent
He went over what is covered with the insurance and went over everything and took his time.
Insurer: Nationwide
By: Sanha Bang
Activation Fee vs Enrollment Fee?
On the positive side, the customer service rep was excellent. On the negative side, the coupon I received from my veterinarian said No Activation Fee. When signing up I’m told that there would be an ‘enrollment’ fee. To my knowledge Trupanion does not charge any activation fee plus an enrollment fee, so I think this is dishonest. Playing with words. Not a good way to start off with a new customer. If I am wrong, please enlighten me and I’ll change my review. Thanks. 6/11 Update: I must again compliment Trupanion's customer service. My initial review prompted a call from a supervisor who wanted to make sure that I was satisfied with their policy. It turns out that as opposed to "no activation fee", the referral code/coupon gives the recipient a free 30-day policy. I suggested they change their wording to say something like "With this referral code you can sign up now and receive a free 30-day policy." Anyhow, I am satisfied, and have upgraded to a 5 star review.
Insurer: Trupanion
By: customer
Excellent customer service
Excellent customer service. Agent friendly and knowledgeable.
Insurer: Nationwide
By: Joann
Pet Insurance Made Easy
Piece of cake, couldn't believe how quick and easy this was.
Insurer: MetLife
By: Daniel Santorella
Excellent service
The gentleman that helped was awesome. He described everything clearly and answered every question. He was wonderful.
Insurer: Nationwide
By: Brenda C
Used Trupanion previously they are…
Used Trupanion previously they are great when it comes to paying a claim!
Insurer: Trupanion
By: Gary Stein
Wish the per check price shown was based on employers actual schedule
The only thing that made this a 4 star rather than a 5 star was that I know my employer has our payroll deductions set up for 24 payroll periods, but the per check price quote that was shown to me on the site was based on 26 pay periods, which felt misleading. I wish the quotes would be shown according to the payroll deduction schedule Nationwide has set with the employer.
Insurer: Nationwide
By: customer
Great at first glance, but not afterwards
This has been going on for a month!!!! I have wasted countless hours, phone calls, emails, etc. The company seemed amazing and I was sold. After a bad experience and paying the deductible I did receive a check immediately; however, an emergency vet put down one breed (large) when he is also another (smaller) resulting in an increase of $20 rather than questioning me. Once i reached out I provided everything they asked for even going to the vet for a weight check and her sending proof that she felt he would not get to the cap for the next weight category. I was put through a run-around with messages saying I would hear back in 24 hours then 5 days. A call indicated that it was being elevated to their Signal team then another group. It seemed that I was being pushed off until the date when the increase would occur. I have cancelled and would not recommend them to anyone!!!
Insurer: Healthy Paws
By: Betsy Ballard