154,902+ Pet Insurance Reviews You Can Trust

Good Customer Service

I had to call to get back into the system again but the representative was quick to assist and provided me with a better phone number to call for future problems.

I have been denied coverage for my…

I have been denied coverage for my ninemonth old golden retriever because in August she had Giardia, which caused diarrhea, and she was treated for that. Then in October, she had diarrhea again and it was because of a food allergy. She was treated for that, and we have solved the problem. The reason they give for not covering this is that they claim her diarrhea is a pre-existing condition. I don’t understand how this is a pre-existing condition when it is too completely different situations. I also submitted a claim for conjunctivitis which was cured, and there has been absolutely no response to that. The claim was submitted in October. I am very unhappy with this insurance. Please don’t tell me to call the number because I have spent hours on the phone with that number to no avail

the app does not allow for claim…

the app does not allow for claim submission and the online portal is slow in response to submissions

Very pleased with Pet's Best insurance. Exceeded expectations.

This year was the first time filing claims since we bought the policy in 2018. Filed 4 claims this year. Online filing was simple/quick. Claims processing also quick, like in a week or so. Prompt with email updates and detailed explanation of claims easily understood. Couldn't ask for more. Service has exceeded our expectations by far!

BEWARE!!!!!!!!!Pretty bad

I have 3 pets insured with this company one Cat and two dogs. It was good for a while until I purchased a policy for my 2 dogs. Every claim I submit after that time goes to the wrong policy/pet and I mean EVERY SINGLE TIME. I called, texted, talked to Customer Service emailed and oh yeah CHAT which is completely useless, submitted and submitted and submitted over and over and over again. I finally got payment at the end of November from a submission I sent in August, and that was after I submitted this claim once a day for an entire week. I still have outstanding claims waiting to be processed and they are still under the WRONG PET!!!! Good thing I saved all my submissions emails and phone calls of everyone I spoke to. Who denies a claim for an anxiety medication after it has been paid for from day one. This company needs a serious overhaul.

The claims and reimbursement is easy…

The claims and reimbursement is easy and fast. The app is simple to use for uploading documents. So far, we are happy with our choice to use Embrace.

Contemplating doubling our Premium to…

Addendum: Want to make UNEQUIVOCALLY CLEAR that "Stay Tuned" below stands for the proposition that we will publicly Post Trupanion's response to our complaint. We live in an ever increasing wacky world and want to make absolutely sure message in original Posting (Quoted Below) is not misconstrued: "Contemplating doubling our Premium to $840 monthly with a Claim history of less than 1K. I have called Customer Service to complain this morning. Stay tuned."

denied claim when covered before on same policy

The claims process is not as easy as it should be !! Denied a claim for a test that was done previously and paid for ! States it was a pre-existing condition ! Was not a pre-existing condition prior to enrollment ! In order to appeal their decision, I have to send in a list of paperwork and a personal vet note ! They already have all this information. They should just be able to review the case ! Not an easy streamlined process !

Very simple process and great customer service.

Recently had a $935 bill for simple "allergies", the care was very needed, but we simply don't have that much money laying around. Paying pets best $105 per month gives us 90% unlimited coverage to include a wellness plan. At the end of the day, we only had to crap out $93 and pets best paid the rest of the bill. Highly recommend them.

Pets Best is the Best!