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we purchased trupanion the day we…
we purchased trupanion the day we rescued our pup as we knew of vets costs with our granddogs. initally the few conditions that arose were reimbursed without a problem. then over a year ago our dog exhibited lameness while on an extended vacation. we went to a specialist in area. that bill we were told was put to deductible for new condition. upon returning home we followed up with our vet for exam and the labs that the initial specialist recommended. this is where the issues started. despite it being the same lameness,the person i spoke to stated it was a new condition(which is was not) had to appeal several times for payment. despite out vet contacting trupanion. finally payment made on labs. followed up with a rehab vet here and again was told new condition(which is was not). this vet also contacted trupanion and i had to appeal this. asked to talk to a supervisor,which i was told was not possible as i was not a vet. appealed again and clarified that our dog would get monthly treatment(i paid for the extra clause for this from day). finally after appealing and trying to talk to people on phone we have consistent payment for the lameness. would have changed insurance when this all started, but they all have a waiting period and or clause on pre-existing. didn't want to take a chance as pup is going on 8yrs old now
Insurer: Trupanion
By: Wendy
The call was very informative
The call was very informative. Kevin was very polite, professional and pleasant to speak with. He explained all my options and details about the coverage. I have had my previous pet covered for her entire life of 14 years and always received great service.
Insurer: Nationwide
By: customer
It was a little confusing to complete…
It was a little confusing to complete enrollment; the next buttons were not working right. They are fixed now, I was able to complete enrollment.
Insurer: MetLife
By: Sandra Pinal
Quick and easy reimbursement
Quick and easy reimbursement
Insurer: MetLife
By: customer
Customer service
Ease and professional service
Insurer: ASPCA
By: Brian Schiff
I have ro say they are expensive and cover nothing
I have ro say they are expensive and horrible. All they do is denie your claims.. I pay 111.00 a month for my dog. He got a bad infection trauma to the mouth so they have to pull teath and do an expensive cleaning I understand they dont cover r Routine dental . This was not routine This was a one time item or my dog was going to die from trauma and infection I am with them for years ..they always look to reject your claim. They pay for nothing. Custome service is horrible All they do is raise your rates My dog had a 700 heart checkup they paid me 70 percent of 200 dollars. The next month they raised his premium 30 dollars a month Mind you I have paid them over 8000 dollars in payments over the years for my dogs . BUYER BEWEARE
Insurer: Healthy Paws
By: George Scarpa
Great!!
quick response, helpful, peace of mind
Insurer: Pumpkin
By: Stephanie Hall
We have used Fetch in the past as well…
We have used Fetch in the past as well and it has ALWAYS been a very admirable experience. The claim process has been easy to follow and tracking updates on target. The time frame from beginning to end for our claim(s) was VERY good!…..A+😃
Insurer: Fetch
By: Audrey