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They try everything not to pay you
My dog had. Diarrhea when I first got him because I was changing his food and they now called the chronic so anytime he has diarrhea. They have a get out of jail card for free and don’t have to pay the claim They’re calling a pre-existing. Really? You submit a claim now they want soap notes. I have had Pet insurance with everyone of my pets for the past 20 years I have never had to go hunting for notes from the vet. They say they’re going to pay within five or 10 business days but it’s more like two or three months if they pay you. They want to try anything they can not to pay claim even though it’s clearly noted that the claimant should be paid. It’s something that’s covered.
Spot has been there when my pup has…
Spot has been there when my pup has gotten himself into a pickle, thank you spot!
Insurer: Spot
By: Nicole
I have always had a great experience
I have always had a great experience with Spot’s staff and insurance. They are always helpful and courteous
Insurer: Spot
By: Rosalind Combley
I have been waiting for 4 weeks my…
I have been waiting for 4 weeks my reimbursement! This place is horrible!
Insurer: Spot
By: Alma Bakoylis
While the Customer Service Rep
While the Customer Service Rep. are Very helpful, it takes for ever for Pumpkins to review invoices and Received payments. You have several invoices that need processing. We are still waiting. However, the invoice Where you discounted the defuctable For 2024, was processed fast, BUT WE STILL WAITING FOR WHATEVER PAYMENT IS LEFT. No a good Situation.
Insurer: Pumpkin
By: Raymond Goldstein
My claim was settled satisfactory and…
My claim was settled satisfactory and quickly. Staff showed sympathy for my loss that the staff made several changes to the way my claim was settled due to a change in banking institution.
Insurer: Embrace
By: C. Arny
Pets best insurance has been amazing
Pets best insurance has been amazing! We have a great plan that helped to cover expensive surgery and rehab with no questions asked! We just added our new pup to the plan. I am greatly appreciative of the ease of this insurance and have shared with family and friends. The only thing is at times it can take a little ling for reimbursement but never more than 5-6 weeks.
Insurer: Pets Best
By: Heather Young
Very slow speed in processing claims
Very slow speed in processing claims All of my claims takes almost 2 months to process. Their team will always tell me that they are working on my claim, but I keep waiting. Also, they keep asking for the same document, and I submit them multiple times, and they still claim it's missing. It's very frustrating and very slow. After my kittens are older, I will really want to switch to a different insurance provider.
Insurer: Embrace
By: Owner of two furbabies
Policies are very tight
Policies are very tight, difficult to get positive outcomes from claim submission
Insurer: Spot
By: Jean