209,697+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My claim was fast and easy
My claim was fast and easy
Insurer: Fetch
By: Kathy
Awful- Deny and Delay Claims is the game
Awful! They continuously look at ways to get out of paying claims and will even call your vet to ask them to alter their SOAP notes. Don't be fooled by the cute advertisements; four years of paying premiums for ZERO reimbursement after an ER visit that was a first time diagnosis.
Insurer: Pets Best
By: Justin Young
Quick process of my claim
My claim was processed within a few days after I submitted my SOAP notes.
Insurer: Fetch
By: Fayezie
Customer Service
I was able to speak to a person and not just an automated message. The representatives seemed happy to answer any questions. Great customer service.
Insurer: Pumpkin
By: Deb
Quickly processed
Quickly processed! Got our deductible covered and some money back. Easy!
Insurer: Fetch
By: Marie
Quality Company
The company was very helpful with my dog's medical issue. They responded quickly to my concerns. They offered a fair insurance payout.
Insurer: Embrace
By: PATRICIA DOUGHERTY
Submitted 2 claims and felt they were…
Submitted 2 claims and felt they were responsive and thorough
Insurer: Spot
By: CATHRYN L. DOBBINS
I almost lost Him
I'm 84, and Wee Willy is my constant companion. His legs started giving out, and I knew he was in pain, so I considered having him put to sleep. Dr Wubben asked if I could try therapy, and without insurance, the answer would have been no. I didn't know how much would be covered, but I thought I would take whatever was offered and be grateful if there were a chance. PetsBest covered around 75% of the bill. I was shocked. Taking out insurance on Wee Willy was the best thing I've done for my fur baby.
Worst communication ever
Pets best- we got your claim if we need anything we’ll contact your vet. Weeks later: claim denied! On investigating, they contacted wrong vet (how?) and never got a response and denied the claim! Never contacted me just put it in the claim that it was denied for lack of supporting documents. This is a six month old puppy with his first ear infection! All clearly stated on original docs provided with claim, as well as the vet who treated him. Now almost two months later, still dealing with this claim. I will be finding a different insurer
WORST PET INSURANCE OF ALL TIME!
Fetch Pet Insurance is an absolute scam. We filed a $9,000 claim for our pet’s medical expenses and received literal pocket change in compensation. Their policies are riddled with fine print designed to deny your claims, and their so-called “coverage” is a joke. They don’t care about your pets or their well-being — it’s all about the money. Avoid this company at all costs if you value your pet’s health and your wallet. Do yourself a favor and find an insurance provider that actually cares. Fetch is nothing more than a predatory business hiding behind a façade of concern for animals. Total disgrace.