209,630+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,630 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very easy to submit claims and timely…
Very easy to submit claims and timely reimbursements
Insurer: Embrace
By: Susan Haynes Roos
Not your typical deductible
This company skirts over the fact that your deductible is used in an untypical fashion. For a $1300 bill, they only covered $49. My deductible is $1000 and I pay 20% of the bill that’s covered. The issue is that they calculate the 80% they pay first, put your deductible towards that, and then reimburse so it’s a much smaller reimbursement than typical insurance would do. I’ll be switching back to Embrace even though my premium will be a little higher.
Insurer: Pets Best
By: Margaret
This was the first time I had to use Embrace.
This was the first time I had to use the insurance. My dog had been bitten by an animal while walking on a trail and we’d gone to the emergency vet. Submitting the claim was easy and it was covered!
Insurer: Embrace
By: Katherine
Fast and pleasant customer service
I have had fetch insurance for the past two year with my boxer, so when I added a new fur baby I knew I it was the right policy for her too. As I was adding the new policy, my app refreshed and sent me back to the beginning. What I did not realize, is it had already added the new policy. So, in the end, I accidentally added my new pup twice. I called fetch the next morning and spoke with Rachel. Rachel was very pleasant and immediately noticed the duplicate policy before I even needed to explain what my issue was. She quickly resolved the issue and had me on my way. This is the first time I have had to call in, and based on the quick response and action, I won't be afraid to do so again.
Insurer: Fetch Canada
By: Alicia Frosch
Denying claims that should be covered
Denying claims that should be covered, I am wasting my time with a 2nd appeal
Insurer: Pets Best
By: Jenny McCarthy
Everything takes forever and they are very difficult to get ahold of.
They say 3-5 business days but it ends up being 3-5 weeks and then randomly they'll send you an email weeks later that they're missing a document, which more often then not, they already have. And then because they put stuff on hold, once you contact them again, the entire process starts all over again and you have to wait another 3-5 weeks. It's extremely inconvenient/.
Insurer: MetLife
By: Christian
Healthy Paws - Claim Reimbursement
I have had Healthy Paws insurance for 6 years and had never filed a claim. Recently my labradoodle had a GI infection that required a few visits to the vet hospital. After the visit I logged into the Healthy Paws site to file a claim and was very surprised to learn how easy it was to submit a claim. I believe I received a message that my claim was approved within a week and a week later had a check for the amount. I highly recommend Healthy Paws for your pet. If something significant should happen to your pet it is nice to have the piece of mind that there is some coverage and financial reimbursement for the visits.
Insurer: Healthy Paws
By: Hal
The website is user friendly.
The website is user friendly and not overly complicated. I have always had a good experience with submitting claims.
Insurer: Embrace
By: Cindy Morrow
Claim process was very easy to use and…
Claim process was very easy to use and took only a few minutes to complete.
Insurer: Embrace
By: Steven