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Pet parents across the U.S. and Canada have left over 209,556 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claim submitted today; help, recommendation.
Claim submitted today. I do not have an "advanced" phone, so easier submitting by scanning documents and going to web site to electronic submit claim and upload pdf documents, much clearer document for us. Claim review pending. One "issue". The claim procedure via web site (using MS "Edge" browser) has a section to upload the "invoice" which I did. No section to upload support documents like Vet MD office notes, you'll often need in your claim review. My Fix - went back to invoice upload page, and added new pdf to upload 2 pages, Vet MD notes. They all got sent out, so appears no problem. But please clarify it this is WHERE to upload it, and make a separate section to upload support documents, if needed by your Claim's Dept. Reason, so I can save you time, during your Claim review. Otherwise, WELL DONE.
Insurer: Embrace
By: Stephen Donovan
Pets Best saved our cat & our savings!
Without Pets Best insurance we would not have been able to afford the care needed to save our dearly loved cat. She's basically our baby and knowing that we could rely on Pets Best allowed us to prioritize her care and follow the recommendations of the medical professionals who treated her.
Sandi's Story
"In October, my sweet rescue dog, Sandi, was diagnosed with chronic kidney disease. She went through all kinds of diagnostic tests, and various medications have been tried to slow down the disease. Thanks to Pets Best, I have never hesitated to take Sandi to my amazing veterinary clinic, Las Sendas Animal Hospital and Grooming, nor had to decline a medication because it wasn't in my budget. Pets Best has been there to support Sandi and me through all of the medical procedures. The claims process is speedy and the turn around for reimbursement is short. We are so appreciative of that! Sandi has been having fluid injections twice a week since October, and she is doing well. The veterinarians and the techs and staff at Las Sendas Animal Hospital and Grooming truly love Sandi, and she gets outstanding care there. She has her good days and bad days, but she still loves her walks and chasing birds in the yard. Thank you, Pets Best, for giving me more time with the dearest dog in the world. Love, Marian Bass and Sandi "
Preventative Puppy Poo
I purchase a plan including a puppy prevention package that was to pay out a set amount for certain things. Example: $25 for dewormer $50 for a puppy wellness exam $25 for a bordetella shot etc. Twice I submitted receipts showing my puppy was given a dewormer and Spot Insurance did not reimburse me the $25. Dates are December 12,2024 and January 3,2025.
Insurer: Spot
By: Belinda Agan
Easy and fast
I did my homework before I decided which insurance to buy and I made the perfect choice by going with Pets Best. I got to choose the coverage and reimbursement percentage. It’s very easy to submit a claim and they’re very fast reimbursing me. I truly recommend Pets Best.
PetsBest review
"An absolutely AMAZING company. It is The Best. Multiple policy options are available with very competitive premiums. Claim processing couldn't be easier and transparent. And as an added benefit, if there is a need to call the customer service line, you actually talk to a real person who is friendly, competent, knowledgeable and helpful in resolving ANY issue. If you are looking for a pet health insurance company, you are wasting your time if you are trying to find a better and more responsive company than PetsBest; such a company does not exist."
Insurer: Pets Best
By: Kevin
Healthy Paws is amazing!
I got healthy paws insurance when I adopted my dog five years ago, he has had two major things happen over those years, including swallowing something that poisoned him and required hospitalization and a blood transfusion. They provide very fast reimbursement payment for everything that they cover (our policy they pretty much cover everything except for an office visit fee). Their app is so easy to use for uploading invoices and documentation. Their customer service is excellent, they follow up to ask how your dog is doing. Highly recommend.
Insurer: Healthy Paws
By: Karen
It is a great insurance company
It is a great insurance company. I feel that my dog and I are fully supported.
Insurer: ASPCA
By: Julie Polati
My Claim Experience
Embrace worked on my claim quickly and finished it within a few days. I sent my claim in on Friday, 1/10/25 and it was completed on 1/14/25. The money was deposited into my account two days later on 1/16/25 after the completion. I am very satisfied with the process.
Insurer: Embrace
By: Kathy Norman
Great service
Great service, fast claim processing and fast reimbursement. I really recommend them.
Insurer: Pets Best
By: Ivan