209,301+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,301 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The very nice Fetch Rep
The very nice Fetch Rep, Jordanna Schatz at Dane County Humane Society was right there to help me with my cat, Perenelle’s health insurance when I came to pick her up. I received the full package that day receiving the insurance and my new kitty cat. Thank you!
Insurer: Fetch
By: Laura Ulmer
Fast reimbursement
Unfortunately my mini dachshund has bladder stone issues and has had a great deal of vet appts and one hospital stay already. Getting ready for surgery next week. Embrace has been so quick to get my reimbursements to me. The total has exceeded $4000 thus far and it's been a blessing to have the reimbursements handled so efficiently! The customer service and claims reps are wonderful to speak with as well!
Insurer: Embrace
By: Leigh Ann Simerly
New policy
Received very good explanation of policy coverage and policy information
Insurer: Nationwide
By: customerVickie Stuedle
I was changing insurance companies for…
I was changing insurance companies for my pets and read your reviews and also the price was good. Have to keep my furry kids covered.
Insurer: ASPCA
By: Jackie Daman
Slightly slow in production of the…
Slightly slow in production of the policy
Insurer: Nationwide
By: Phil
Takes too long to process refund
Takes too long to process refund after you've been told the outcome of the claim. Besides the unreal rising prices of the yearly price of a policy, I still recommend this insurance to all my pet owner friends.
Insurer: Pets Best
By: Michael Orland
Claims process is easy to use
Claims process is easy to use. Great customer service. I have been with Embrace for over a decade and highly recommend them.
Insurer: Embrace
By: Michelle
Very good
I had ensured my dogs, and the first month I did report the vet visit, and they reimbursed me a good amount of the bill I paid for it.
How is this legal?
After eight years as a Pets Plus Us customer, I'm incredibly disappointed with the recent changes and lack of communication I've experienced. What started as a reliable insurance provider for my furry friend has transformed into a frustrating and potentially predatory service. The initial shock came when I noticed a premium didn't come out of my bank account. Upon calling Pets Plus Us, I was informed that my policy was discontinued and I hadn't opted into their new coverage. The problem? I never received any notification of this significant change. This lack of communication alone is unacceptable for a long-standing customer. However, the real issue lies in the details of the new plan. I was offered a policy with drastically reduced coverage – a drop from $5000 per incident to a mere $3000 annually total. This represents a massive decrease in protection for my pet. To add insult to injury, this downgraded coverage comes at a higher price, nearly $30 more per month than my previous policy. When I raised my concerns with Pets Plus Us, I was essentially told that this severely limited plan was my only option. Furthermore, they informed me that if I chose to explore other plans or insurance providers with better coverage, any prior vet visits – even for common issues like vomiting or accidental ingestion – would be considered pre-existing conditions. This is a blatant attempt to strong-arm loyal customers into accepting a subpar product with significantly reduced benefits. This tactic feels incredibly disingenuous and borderline unethical. To penalize customers for exploring better options after unilaterally changing their policy is a terrible practice. It leaves me questioning the integrity of the company and its commitment to its customers. My loyalty of eight years has been met with a complete lack of transparency, a significant reduction in coverage, and thinly veiled threats. While I understand that companies can change their policies, the way Pets Plus Us has handled this transition is deeply concerning. I'm left wondering how this is even legal, and more importantly, I'm incredibly disappointed that this is how Pets Plus Us treats its long-standing customers. Be warned: what appears to be a reliable and trustworthy insurance provider can quickly become a source of frustration and financial burden. I highly recommend carefully reviewing your policy and exploring all available options before committing to Pets Plus Us.
Insurer: Pets Plus Us
By: Jonathan
Latest 1 comments
Experienced the same thing and am so sorry to hear this happened to you as well!