A+ customer service
Process was easy and the representative was knowledgeable and answered all my questions. I would recommend Trupanion!
- INSURER:
Trupanion Canada
- POSTED: 08/19/2021
- BY:
- BREED: Persian
- AGE OF PET: 7 - 10
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Need a friendlier app.
I found the enrollment forms a little confusing. Also received a promo code from the breeder for a free month. But did not find the spot to enter it. The code was BRICK102020. Please apply it to my account.
- INSURER:
Trupanion Canada
- POSTED: 08/19/2021
- BY:
- BREED: Cocker Spaniel
- AGE OF PET: 0 - 3
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Excellent customer care
Excellent customer service and quick remittances on claims
- INSURER:
Embrace
- POSTED: 08/19/2021
- BY: Cathie
- BREED: Dachshund miniature - smooth coat
- AGE OF PET: 7 - 10
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Very easy and responsive claims processing
I have had Healthy Paws pet insurance from the day I brought my dog home. I researched all of the pet insurance companies and found Healthy Paws reviews to be the best. I really liked that there was only one annual deductible and no other caps on diagnoses or total amount of claims. Still, I was hoping that I would never need them. Unfortunately, I did ... several times over the last 6 years, most recently when my dog was diagnosed with a horrible eye disease. Every time I submitted a claim, Healthy Paws processed it quickly and easily. Given the enormous stress of my dog's illness, the last thing I needed was to have to fight with an insurance company. That was not the case with Healthy Paws. And, they followed up asking how my dog was doing. Excellent company with excellent customer service.
- INSURER:
Healthy Paws
- POSTED: 08/18/2021
- BY: Joe
- BREED: Toy Fox Terrier
- AGE OF PET: 7 - 10
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SO happy with this insurance!
When our little rescue girl, Bambi, came to live with us, I knew I wanted to get health insurance for her. I spent several hours researching companies & policies. I decided on HealthyPaws because they offered coverage for non-tradiional treatments as well as conventional ones, and they use part of their profits to support animal shelters. In the almost 4 years since taking out the insurance, HealthyPaws has been terrific. They are responsive to inquiries & reimbursement is very quick, usually within a week of the claim being submitted. The app is easy to use & the web site offers a very complete & up-to-date picture of the history of my girl's treatment submissions. I have no hesitation in recommending HealthyPaws to anyone looking for insurance for their pets & have recommended them to several friends, all of whom are just as happy as I am with their coverage & service! Thanks HealthyPaws for helping me take good care of Bambi!
- INSURER:
Healthy Paws
- POSTED: 08/18/2021
- BY: Ellen
- BREED: Yorkshire Terrier
- AGE OF PET: 7 - 10
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Trupanion Rocks!
Trupanion has been absolutely wonderful.
I highly recommend this insurance. They are very quick with their payments. I’ve had them almost 9 years and have never had a problem. Do yourself a favor and get Trupanion.
- INSURER:
Trupanion
- POSTED: 08/18/2021
- BY: Peggy
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: Over 11 years
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Over the moon happy with this Ins.
Could not be happier with this Ins. I have referred my whole family and friends
- INSURER:
Trupanion
- POSTED: 08/18/2021
- BY: Donna
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 7 - 10
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Poor Communication, Poor Claims Coverage
Extremely poor communication. Would just send rejected claim after rejected claim, leaving 14k from an extended sitting in limbo for months before rejecting a claim. I would have to call weekly (waiting 1-3 hrs on hold on their phone line because there is no email or chat communication...) and then go through 3-4 reps to get the status of my claim(s) and argue myself why the extensive evidence provided by my vet for my cat's medical records. I have paid over $50 per cat per month and honestly have had less than $400 of over $20k of claims covered over the years. My visit with the vet prior to the insurance kicking in had a complaint of vomiting on the record, which has lead to rejections of health claims ranging from liver infection to (I kid you not) a torn claw. I know you have to fight insurance frequently to get coverage but even the process to get a claim status is extremely time consuming and painful. The app is also very poorly written, buggy and crashes frequently, resulting in duplicate claims or missing information on claims which is another 2-3 hrs of waiting in a phone hold line to fix.
- INSURER:
Pets Best
- POSTED: 08/18/2021
- BY: K
- BREED: Savannah
- AGE OF PET: 7 - 10
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I highly recommend Trupanion
Trupanion has come through for me many times. I submitted my claims and 2 days later I'm paid! I highly recommend them. Having pet insurance gives you peace of mind so that you will never hesitate in getting the best of care for your cherished furbaby.
- INSURER:
Trupanion
- POSTED: 08/18/2021
- BY: Vita
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Confusing claim process, poor communication, handlers don't read info provided
Very frustrating attempt at getting a claim submitted. My dog was sick, we took her to the vet. She was diagnosed with a UTI, put on treatment. This was not a preventative visit.
I submit the claim to Healthy Paws. They write back asking for my dogs full prior medical history. I get this info from her vets and supply it to the company. Again, they ask for her full history. So I provide it again. This is repeated 3 or 4 times.
Eventually, they deny my claim for not providing the information requested.
I PROVIDED IT 4 TIMES!!!!!
This seems like a scam to steal your premiums and not pay any claims.
I asked the company for more info but nothing was provided.
- INSURER:
Healthy Paws
- POSTED: 08/18/2021
- BY: Sam
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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