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Ill informed customer service
I was told over a year ago that my monthly laser treatments for my old dogs arthritis would not be covered I still continue as I could see it benefit her. I come to find out it would have been covered all this time! I was also told a year ago that the lower back issue my other dog would not be covered but as a good pet parent continue out of pocket to have him also treated. I come to find out now that this too would have been covered after his issues have become chronic and needed to see a specialist. The customer service people need better education and maybe provide a list of what is covered to insurance holders. I’m upset that all the money I put out for insurance and only come to find out now that I could have put in claims all this time. It was implied to only use the insurance for emergencies. Which I have done! Makes me not happy with the company.
Insurer: Embrace
By: Kerian Bray
Paid nothing
On an $800 vet bill they could have paid something but did not pay out one cent to help cover the vet bill.
Insurer: Pets Best
By: Shirley
Worth the wait.
I feel that I was definitely given a fair claim. I was so thankful to be reimbursed for the cost of my cat swallowing a Nerf gun dart. The only unfortunate thing was that it was hard to speak with a live person… Long hold times. Also, it took quite a while to get reimbursed. However, if you are willing to wait, it’s worth it …especially since this insurance has such a low upfront cost. I would recommend!
Insurer: Pets Best
By: Heidi
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy