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Pet parents across the U.S. and Canada have left over 209,231 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Grateful for Don
I gave the 5 stars because of my recent phone experience with Don. This is my second time speaking with him in a matter of a few months. Regarding both issues, he was kind and very helpful. I have been with Fetch since its beginnings; I started with Petplan for my dog who is now well over 15. So I’ve seen the highs and lows with regard to Fetch. There are a few phone representatives who not only know what they’re doing, but also are very personable when dealing with customers. Don is one of these people. As pet owners, we never get to speak with those who analyze - and sometimes “mess up” our claims. I personally think that those who make errors should have to deal with the customer directly - and frankly, apologize, for their serious lack of attention to detail. They should be held accountable. In my case, with 2 recent claims, glaring mistakes were made. It took much of my time, once again, to go through the records to prove my point. The unfortunate phone reps - even the mediocre ones - bear the burden of having to listen to the frustrated customer - which is why I try to be as reasonable with them as I can be. Excellent reps like Don deserve no less. He is an asset to the company. Maybe he should be recruited to train phone reps who get fewer stars, as well as those behind the scenes people who analyze claims incorrectly (and in fairness, it’s not all of them :) on HOW to do their jobs well! If you read through these reviews, anyone can see that within Fetch, while it’s a good company in many ways, there is room for improvement.
Insurer: Fetch
By: Colleen Kirby
Nationwide Doubled my Cost and Kept Charging My Card without my Authorization
Nationwide Pet Insurance doubled the cost of my pet insurance from $90 per month to an astounding $183 per month and continued to charge my credit card on file, which I had only authorized only for $90 per month. A courtesy phone call would have been appreciated, especially when the cost increase is more than 50%. I called them and spoke to a manager. Unfortunately, no refund was offered. I was not even permitted to reduce my coverage to an affordable amount going forward, as they have a set renewal period for plan changes that has now passed. This latter issue is just a bad business practice, which will lose Nationwide customers and money. The executive who made this decision should reconsider their strategy, here is why: since I can't adjust my plan to match the $35 per month I pay for another pet, I've decided to cancel all my services. That's a loss of $35 per month for Nationwide starting today, and they will lose an additional $35 per month when I transfer my other pet, summing up to $70 per month. Nationwide will now have to invest in advertising to attract a new customer to replace me. It's disappointing that the company took advantage of my trust by charging my credit card excessively and compounded the issue by not allowing me as the customer to switch to more affordable plan. In the end, the company is losing revenue due to these policies, I can find insurance elsewhere.
Insurer: Nationwide
By: Nastaran Aslani
SPOT was there when we needed them!
Our pup Bear got really sick and even though took him to our vet on Friday he continued to go downhill. By Sunday morning we knew we needed to go to the emergency vet. They needed to run a bunch of tests to try and figure out what was wrong as well as keeping him overnight to treat him because he was too sick to come home. Because of Spot Insurance we didn’t have to choose between tests or worry about the expense, we were able to focus solely on Bear. So thankful I got Spot when we adopted him, it made a very difficult time a little easier. After Bear was released I submitted all the bills and paperwork. I got reimbursed in a timely manner with no issues.
Insurer: Spot
By: Lisa
Super efficient claims process
Super efficient claims process
Insurer: Embrace
By: Danielle B
Honest insurance company
For the first time, a pet insurance actually paid my claim. The other three I've had would deny claims, even though my coverage clearly said it covered the items I was claiming. I don't mind paying, even if I never need to file a claim, but when I do, I expect the insurance company to be honest and fair.
Insurer: Spot
By: Jupiter's Dad
Professional and fast!
The customer service was fantastic. My claim was taken care of immediately. Thank you SO MUCH! LAG
Insurer: Spot
By: LA
This "loyal member of their pack" was shafted
As a "loyal member of their pack," (their words, not mine) Embrace sent me my policy renewal with a 46% year over year increase in the premiums. We have made no claims. This is criminal. Over $1100/year for the bare minimum coverage. It is now more cost effective to put that money aside for the possibility of a bill. Sending anymore money to Embrace is akin to lighting my money on fire.
Insurer: Embrace
By: Natalie
Top notch service
Johnathan was very pleasant to speak with, he shared all the information that I was looking for today and made it easy for me to understand.
Insurer: Nationwide
By: Ace
I have had good experience with the…
I have had good experience with the company. Have not heard back yet on my recent claim that I entered.
Insurer: Pets Best
By: MADILENE DUWAL
Easy
Simple process. Extremely pleasant and efficient representative.
Insurer: Nationwide
By: Mel