Easy and straight forward enrolment
Sign up was easy and straight forward.
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The BEST choice in Pet Insurance
Trupanion is quick to determine coverage. Accurately reviews claims. Very quick to direct pay the Vet Hospital. I am SO thankful we chose Trupanion!
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1st time user
It is well run good customer service willing to take time with a first time user worried about her beloved Golden
- INSURER:
Trupanion
- POSTED: 08/28/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Ellen Rocks It
Ellen was awesome! I didn't have puppy yet, but she got everything started for me and she explained my options and benefits very well. A++
- INSURER:
Trupanion
- POSTED: 08/28/2021
- BY:
- BREED: Aussiedoodle
- AGE OF PET: 7 - 10
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Always friendly and helpful.
Always friendly and helpful. Easy to deal with good prices. Trusted by my veterinarian
- INSURER:
Trupanion
- POSTED: 08/28/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Puppy to now senior dog..Great Sevice!
Fast, simple and convenient and phone reps are always helpful.
- INSURER:
Trupanion
- POSTED: 08/28/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Speedy Response!
I sent in the invoices and had a response immediately that they were received. I had an answer within a few hours.
- INSURER:
Trupanion
- POSTED: 08/28/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Professional & Kind
I spoke to two customer support people, Amanda & Alex, both were incredible! They were able to answer questions as I called on the way to the animal hospital with my GSD who was showing signs of poisoning. I needed to know if they would pay the Hospital directly bc the receptionist didn’t know if they worked with Trupanion directly like some do- she said I would need to do self-pay and submit the receipt for reimbursement. When I explained that I knew I couldn’t afford it bc it would likely be over $2K she told me that it would be up to the hospital but after I found out of they could provide an estimate she told me she could get a preauthorization for me if the hospital was willing to wait for direct payment from Trupanion. They helped me through what ended up being a really hard process. Just as the preauthorization had been processed, the vet came out and shared the results which showed extensive heart damage so things went a different way unfortunately. Just the same, without Trupanion I would have been more distraught. I’m very grateful to have them help me through things. The hospital was also amazing, they helped work with the team there to get things worked out for euthanasia
- INSURER:
Trupanion
- POSTED: 08/28/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Great coverage
It was easy and quick to use and also same or better price for the coverage direct payment to the vet of your choice.
- INSURER:
Trupanion Canada
- POSTED: 08/28/2021
- BY:
- BREED: Chihuahua (Short Coat)
- AGE OF PET: 7 - 10
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