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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Everything was as stated
Everything was as stated. I submitted information that Fetch needed for Nevis' pre-surgery, and received a quick reply. Once surgery was performed, I submitted the final billing and within 2 weeks, I received the 80%, (after deductible) directly 2 my designated account.
Insurer: Fetch
By: Alicia Clayton Vidal
Everything was as stated
Everything was as stated. I submitted information that Fetch needed for Nevis' pre-surgery, and received a quick reply. Once surgery was performed, I submitted the final billing and within 2 weeks, I received the 80%, (after deductible) directly 2 my designated account.
Insurer: Fetch
By: Alicia Clayton Vidal
Everything was as stated
Everything was as stated. I submitted information that Fetch needed for Nevis' pre-surgery, and received a quick reply. Once surgery was performed, I submitted the final billing and within 2 weeks, I received the 80%, (after deductible) directly 2 my designated account.
Insurer: Fetch
By: Alicia Clayton Vidal
They have been good to work with.
They have been good to work with.
Insurer: ASPCA
By: Rhonda Lee
Esay & Efficient
Every claims process was incredibly easy and efficient. When my cat passed away, they automatically canceled the policy and credited my account for the prorated amount. Always a positive experience with Pets Best. I have recommended the company to several of my friends and family with pets.
Waste of money
Everything will be a preexisting condition and denied coverage, including curable infections that have been healed. Waste of money.
Insurer: Spot
By: Kelly
spot did not cover my valid claim for…
spot did not cover my valid claim for a biopsy ,they denied it check all of thier reviews. I just filled a BBB complaint . Spot responded here but never contacted me . I called 1/07/24 and the representative couldn't locate a manager /supervisor and they also have not responded to my email. Check Spot reviews on yelp ...Revised Statement: It has come to my attention that Spot Pet Insurance canceled my policy as of November 2, 2024, without providing any prior communication, explanation, or refund for unused premiums. On January 13, 2025, I contacted customer service, where a representative appeared unclear about the matter and informed me after an extended call that the issue would be escalated to senior management. Despite this, I have received no follow-up communication or resolution. I subsequently filed a complaint with the Better Business Bureau (BBB). However, Spot Pet Insurance responded to the BBB with a generic statement claiming they are resolving the matter with me, which is factually incorrect. I have initiated all communication, and no manager or higher authority has been made available to address my concerns. Customer service has proven unhelpful, and this lack of transparency and resolution is unacceptable. I am formally escalating this matter by filing complaints with the New Jersey Department of Banking and Insurance (NJDOBI) and the New Jersey Division of Consumer Affairs to investigate Spot Pet Insurance's handling of this situation. I reserve the right to pursue all appropriate legal remedies should this matter remain unresolved.
Insurer: Spot
By: Day
Wellness Coverage
Our new puppy has been to the vet twice for vaccinations, and both times, the claim was approved immediately. My account was set for direct deposit and the refund was deposited within a few days. Download the app on your phone, take a picture of the itemized vet receipt including your payment, and send it to Pets Best. "
Dropped Nationwide and Chose Pets Best
So far, so good. Seems like a good insurance company. Reimbursed for my Heartguard Plus!
Denied a wellness exam reimbursement…
Denied a wellness exam reimbursement for lack of medical records. That was her first time going to the vet she has no medical records. I won't be wasting any money on this company!!!
Insurer: Pets Best
By: Christine Kent