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Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Reimbursement was quick and the amount…
Reimbursement was quick and the amount was as expected.
Insurer: Spot
By: Deborah R
It was easy to submit claims on App and…
It was easy to submit claims on App and fast response and reimbursement was less than a week! Great experience and very easy! Thank you Spot!
Insurer: Spot
By: Howard
My Experience
The reviewed claim in a timely manner snd sent reimbursement quickly.
Insurer: Spot
By: K V
Waste of money, stay away!!
Yes they do cover what they say in your policy but beware! God forbid you make a claim. We had both our dogs covered by these crooks for years until we had to make a claim and then the policy monthly payment jumped by over 50% for the one dog and was ridiculous for the other dog after a claim the monthly jumped to over $250 but only after the claim. Of course they tell you it's because of a whole lot of factors but it sure seems like a really high coincidence that both times we finally made a claim the rates jumped up to the point where after another year that claim they would have their money paid back. Every year the claim would go up, but after a claim it was crazy. Our one dog started at $43 per month, then the next year went to $56, then to $74, then to $105, all with zero claims. Once we had a claim the next policy was going to be $163!!! Stay away!!!! The same thing happened with both dogs after a claim. Kept raising the premium every year and did absolutely nothing. Once they had to cover something it jumped like crazy.
Insurer: Fetch Canada
By: Steve McDonald
Easy to sign up and download the app
Easy to sign up and download the app. I’m coming from healthy paws, which clearly has a better app experience so I would say that’s the only thing I would love to see upgraded
Insurer: Embrace
By: Bougie_B
Very easy to get and helpful staff over…
Very easy to get and helpful staff over the phone
Insurer: Nationwide
By: customer
Spot Pet insurance has followed thru…
Spot Pet insurance has followed thru with much ease each time I have needed to place a claim. I recommend Spot Pet insurance.
Insurer: Spot
By: Linda Savitz
Honest and reliable
While the process of getting reimbursed might take a little bit, Pets Best has been faithful about honoring a claim. There were no loopholes or dodges. We chose Pets Best for insurance mainly due to our son's experience with them. His cat suffered multiple major health catastrophes, and his experience with Pets Best was very positive.
Insurer: Pets Best
By: Anne Worth
Professional staff, but disappointing policy interpretation
I’ve had a mixed experience with Pumpkin Pet Insurance. On the positive side, every interaction I’ve had with their team has been professional and clear—staff are courteous, responsive, and do a good job of explaining their decisions. That said, I was disappointed by their handling of a claim for a diagnostic heartworm test performed at my rescue dog’s first vet visit. The test was part of her routine wellness care and was clearly preventive in nature, but it was denied solely because the result was positive. I understand not covering treatment for a pre-existing condition, but denying a diagnostic test—whose whole purpose is to determine whether such a condition exists—feels inconsistent with the purpose of the wellness plan. The overall customer service is solid, but policy interpretation in this case felt overly rigid and counter to what pet owners expect from a preventive care plan. I hope Pumpkin revisits how it handles diagnostic testing in similar cases going forward.
Insurer: Pumpkin
By: Randi