217,900+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very happy with claim process & reimbursement
I’m always nervous about whether an insurance company will actually reimburse, and when we moved and had a stressful time, with one of my dogs having pancreatitis, then a month later she got out and got an infection in her leg from a scuffle with another animal, and also had a vet recommended prescription food and a specific probiotic powder for her suspected allergies/licking that worsened after antibiotics, Spot processed the claims within a few days and paid them as expected! They covered everything (after deductible) at 70% as that was the coverage level I had chosen, with the exception of a few small unrelated/not covered fees. Total reimbursement was about $1,000. I opted for checks for the claims which took a bit longer to arrive, but they have an option for direct deposit so I may set that up in the future. I had a higher deductible set ($1,000) which I have now lowered for this upcoming annual renewal, now that I know that the claims process goes well! Since pet insurance companies don’t generally cover pre-existing conditions, definitely consider getting coverage early/ASAP for your dogs. It is a huge help with high, unexpected expenses.
Insurer: Spot
By: Kaitlyn
Claim process has improved drastically
The speed of the claim approval has improved drastically. It typically took around six weeks, but this time it was processed in about two—possibly even less. This was my first claim in quite some time, so I’m not sure whether the faster processing was circumstantial or indicative of a new standard. I truly hope future claims will be handled just as efficiently.
Pet's Best
"My dog was diagnosed with pruritis, requiring daily medication. I am able to get his prescription filled in 3 month increments, reducing the time I have to spend going to the vet to pick up his medication. Filing the claim for reimbursement is as easy as taking a picture on my phone. Within a couple of weeks, the claim amount is automatically deposited into my bank account."
Insurer: Pets Best
By: Angela
Easy Way to Submit Claims
The company has made it easy to submit the claims online, and it takes little time.
Insurer: Embrace
By: Barbara
Still waiting
Over a month since my kitten had a long string removed from her intestine. Spoke with customer service a week ago who said everything was in order and that it would be completed within a day. My other kittens claim was completed quickly (we didn't know who ate the string off the toy). 10k credit card bill. Ouch! Do payments delays include interest?
Insurer: Pets Best
By: Barbara
No account number provided
No account number provided
Insurer: ASPCA
By: for your orderkim
Quick process for claims.
Quick process for claims.
Insurer: Spot
By: Daryl Austin
Easy to submit
Easy to submit. Covers what they say it will:)
Insurer: Embrace
By: Denise Dorsa
Easy to begin a claim
Easy to begin a claim. Response was quick. Thank you!
Insurer: Fetch
By: Margaret
Exceeded Expectations
The process was simple and the reimbursement was very quick.
Insurer: Spot
By: Lady T